Bilingual Client Services Representative - Spanish/English

Client Services RepresentativeBilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.Location: Flower Mound, TX 75028Company: JCRSchedule: Full-Time | In-PersonPay: $26.50 per hourMake an Impact Every DayAre you a strong communicator who can stay calm under pressure, solve problems quickly, and help people navigate difficult situations?JCR is looking for a Client Services Representative to join our team in Flower Mound. This role is ideal for someone who takes ownership of their work, communicates with confidence and compassion, and understands how to balance excellent service with accountability.Our Client Services team works directly with individuals managing court-ordered payment obligations. You will help clients understand their payment plans, resolve account concerns, stay on track, and understand the next steps available to them.This is more than a traditional customer service role. Your ability to communicate clearly, solve problems, and handle difficult conversations can have a meaningful impact on the people we serve.What You’ll DoCommunicate with clients regarding court-ordered payment plans and account obligationsClearly explain payment requirements, account status, deadlines, and next stepsHelp clients identify solutions when they are experiencing difficulty meeting their obligationsManage a high volume of client accounts with accuracy and attention to detailDocument client interactions and account activity thoroughlyRespond to questions and concerns professionally, even during emotionally charged conversationsIdentify account issues and take proactive steps toward resolutionFollow established procedures while exercising sound judgmentWork closely with leadership and other departments to ensure accurate, consistent client serviceHelp identify opportunities to improve processes, communication, and client experienceMaintain confidentiality and professionalism when handling sensitive informationBalance empathy for the client with responsibility for helping accounts remain compliantWhat We’re Looking ForYou may be a strong fit if you:Bilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.Have at least 3 years of customer service experienceAre confident speaking with people by phone and handling challenging conversationsCommunicate clearly, professionally, and respectfullyStay calm and solutions-focused when someone is frustrated or upsetTake ownership rather than waiting for someone else to solve a problemAre highly organized and able to manage multiple prioritiesPay close attention to details and follow through on commitmentsWork with urgency without sacrificing accuracyAre comfortable being held accountable for performance and resultsEnjoy identifying problems and improving the way work gets doneAre dependable, professional, and team-orientedBachelor’s degree required.The Person Who Will Thrive HereThe right person is compassionate but confident.You understand that great client service does not mean simply telling people what they want to hear. It means listening, explaining things clearly, finding appropriate solutions, and helping people move forward.You are comfortable having hard conversations while still treating every person with dignity and respect.You also enjoy working in an environment where expectations are high, people move quickly, and employees are trusted to take ownership of their work.Why JCR?At JCR, we believe great organizations are built by people who care about both people and results.Our culture values:OwnershipExcellenceServant leadershipAccountabilityContinuous improvementProfessional growthMeaningful workWe want employees to understand why their work matters, have the opportunity to grow, and know their contribution makes a difference.Compensation & Benefits$26.50 per hourFull-time employmentYear-end performance bonus potential$1,000 sign-on bonus23 paid days off during your first 1–2 years, including:10 vacation days13 paid holidaysComprehensive medical insuranceVision insurance401(k) retirement planCompany-supported philanthropic opportunitiesProfessional development and growth opportunitiesWork EnvironmentThis position is full-time and in-person at our Flower Mound, Texas office.JCR maintains a professional, smoke-free workplace.