Bilingual Clinical Case Manager

Bilingual Clinical Case Manager

Transitional Age Youth Full Service Partnership (TAY FSP)

Adult Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Serving young adults living with serious mental illness, the TAY FSP program provides an extensive array of recovery-oriented, age-appropriate services and supports, including linkage to housing, basic needs, physical health care, benefits assistance, and employment services, and integrated mental health and substance abuse treatment services. The program follows an assertive community treatment model, providing medication management, individual and group therapy, individual and group rehabilitation, crisis intervention, and case management both in the office and in the community. The program consists of a multi-disciplinary team of a psychiatrist(s), nurse practitioner(s), registered nurse(s), a program director, clinical case managers, case managers, a client support specialist, and an administrative manager. Clinicians are expected to provide services to clients both in the office and in the field.

Job Description

The Bilingual Clinical Case Manager (BCCM) meets with and evaluates the needs of clients and develops a treatment plan in collaboration with the client. The Bilingual Clinical Case Manager provides specialized mental health services, including therapy, rehabilitative skills training, crisis intervention, and case management. The Bilingual Clinical Case Manager provides a safe and supportive environment for the client and their support system and adheres to laws regarding confidentiality and mandated reporting. Services are provided both in the field (hospital, client’s home, courthouse, doctor’s office, etc.) and in the office. The Bilingual Clinical Case Manager must maintain accurate detailed records in our electronic health record system. The caseload for each CCM is at least 17 clients.

Specific Responsibilities

• Provide individual and group therapy, individual and group rehabilitative skills training, case management, and crisis intervention services to our clients.
• Link clients to basic needs, including income, housing, job training, insurance, and/or nutrition, among other resources.
• Assist clients in creating and maintaining stability in the community by offering at least weekly appointments.
• Collaborate with community partners in housing, finance, basic needs, and medical services.
• Provide independent living skills education to clients in the office and in their home.
• Responsible for an average of 60-66 hours of direct services per month.
• Maintain timely documentation of services provided that meet Medi-Cal standards.
• Provide officer-of-the-day responsibilities to TAY and Adult Mental Health Program clients.
• If a bilingual position, must provide services in English and another threshold language.
• Maintains responsibility for the 24/7 crisis response phone during assigned coverage periods (usually every other month for a 2-week period), ensuring accessibility, timely response, and appropriate follow-up to all incoming crisis calls via phone. In-person response to calls outside of work hours (9am-5pm) is not required.

Minimum Qualifications

• Master’s degree in Social Work, MFT, or related field of study required.
• Bilingual/Bicultural and fluent in Spanish or threshold Asian languages is required.
• Must be, or have the potential to be, registered with California BBS and have an active associates number.
• Experience providing mental health services and/or case management to those living with a severe mental illness and/or substance use preferred.
• Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention skills.
• Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices.
• Ability to work cooperatively on a multi-disciplinary team, and to work with people of various ethnic and cultural backgrounds.
• Strong organizational, communication, documentation, time management, and interpersonal skills.

Additional Information:

Reports to: Program Director

Job Type: Full Time

Work Schedule: Onsite and in the community Mon-Fri 9am-5pm

FLSA Status: Exempt

Salary Range: $105,000 - $115,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.