Seeking a Bilingual CSR to provide technical support in English and Spanish via remote work, with initial training in Dublin, Ohio. Working hours are 12pm-9pm, Monday, Tuesday, Thursday, Friday, Saturday, with days off Wednesday and Sunday. Responsibilities include assisting merchants with SIM card activations, port-in processes, resolving activation issues, and maintaining merchant relationships. Requirements include fluency in both languages, strong technical skills, excellent communication, patience, and the ability to multitask in a fast-paced environment. Benefits include paid time off, bonuses, health coverage, 401k match, tuition reimbursement, wellness programs, and flexible work options. T-CETRA promotes equal opportunity employment and supports employee growth, with pre-employment drug screening and background checks required.