This is a full-time, on-site position located at 5205 University Parkway Winston-Salem, NC 27016. Customer Relationship Specialist (Bilingual), you will focus on ensuring customer satisfaction by providing exceptional support, resolving inquiries, and building strong relationships with clients. Your responsibilities will include addressing customer queries, assisting clients with insurance solutions, analyzing client needs, and delivering personalized service to meet their expectations. You will play a key role in enhancing the customer experience and fostering long-term trust with our clients.
Salary Range: $15.00 - $20.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Mon-Fri Schedule
Vision Insurance
Retirement Plan
Hands on Training
Responsibilities
Customer Satisfaction and Customer Service skills, with a strong emphasis on providing exceptional client experiences
Customer Support and Communication skills, including active listening and clear, professional verbal and written communication abilities
Analytical Skills and problem-solving capabilities, with the ability to assess client needs and recommend appropriate solutions
Proven ability to build and manage professional relationships
Detail-oriented and highly organized with the ability to multitask effectively
Excellent problemsolving and interpersonal abilities
Requirements
High school diploma or equivalent required; additional education or relevant certifications are a plus
Proficiency with common office software; familiarity with CRM systems is a plus
Experience in the insurance industry or in a customer-facing role is strongly preferred
Excellent attendance and dependability are essential.