Bilingual Customer Rep

Bilingual Customer Rep needs 1+ years experience

Bilingual Customer Rep requires:

* customer service, hospitality or call center environment

* SAP

* MS Office; Word and Excel

* Optical industry

* French/English

* LAN Ethernet

* Temp remote role

* Must be in Port Washington, NY

Bilingual Customer Rep duties:

* Answers incoming calls and processes orders.

* Resolves customer complaints, troubleshoots issues to determine best path for resolution.

* Correctly documents customer interactions and tracks call types.

* Maintains support service levels and upholds Luxotticas Customer Service standards.

* Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

* Takes inbound phone calls for up-to 90% of assigned shift.

* Performs all other duties as assigned.