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Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

Ttec

Austin, Texas(remote)

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JOB DETAILS
SALARY
$17.75–$22.84 Per Hour
JOB TYPE
Temporary
SKILLS
Android, Apple iPad, Bluetooth, Career Development, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Diversity, English Language, Government, Health Plan, Multilingual, Online Chat, Presentation/Verbal Skills, Security Clearance, Service Delivery, Short Messaging Service (SMS), Smartphones, Spanish Language, Team Lead/Manager, Training/Teaching, USB, Video Chat, Webcams, Work From Home, Writing Skills
LOCATION
Austin, Texas
POSTED
2 days ago
Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish EnglishYour potential has a place here with TTEC's award-winning employment experience. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you'll be a part of bringing humanity to business.Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!Applications for this role will not be accepted from residents of AK, CA, CT, CO, DE, HI, IA, IL, IN, MA, MD, ME, MI, MN, NC, ND, NH, NJ, NY, OH, OR, PA, RI, VT, WA, WI, Washington DC, or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.What You'll be DoingTTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours' notice. When a national emergency strikes, we're at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.During a Typical Day, You'llConsult with your neighbors on the available services that can support their situationProvide the best solutions for their need via a variety of communication channels that could include voice, email or chatRespond to customer inquiries with active listeningResolve customer issues with patience and understandingWhat You Bring to the Role6 months or more of customer services experienceHigh school diploma or equivalentGreat written and verbal communication skills in Spanish-EnglishComputer experienceBilingual in English and SpanishBecause this is in support of a US government assignment, you must be a US citizenTechnologyHigh speed internet (> 25 mbps)While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-inWe will provide a computer to be used for the duration of this projectWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage of $17.75 per hour plus an additional $5.09 per hour for the first 40 hours in lieu of health benefits for this temporary role.A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Location/Division Austin, TX United States

About the Company

T

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
WEBSITE
http://www.ttecjobs.com

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