Configure and support NICE CXone and/or LiveVox platforms (dialers, IVR, routing)Manage inbound/outbound call flows, campaigns, and call routing strategiesBuild and maintain scripts for IVR and omnichannel workflowsMonitor system performance and troubleshoot call center issues in real timeSupport integrations with CRM systems (Salesforce or similar), APIs, and internal platformsPartner with operations to improve agent productivity, call handling, and reportingMaintain system configurations, user access, and permissionsAssist with reporting, workforce management tools, and quality monitoring systemsParticipate in system upgrades, enhancements, and deployments. 2–5+ years of experience supporting contact center technologies (Nice, LiveVox)Hands-on experience with dialers, IVR systems, and call routing configurationExperience with scripting tools (Nice Studio, LiveVox scripting, or similar)Experience supporting high-volume call center environments (collections, customer service, or healthcare preferred)Familiarity with API integrations, CRM systems, and cloud-based platformsStrong troubleshooting and problem-solving skills.