Bilingual Customer Service Rep

Job Summary

We are seeking a Bilingual Customer Service Representative for a temporary opportunity supporting local county election communications in Saint Augustine, FL. This role is ideal for a customer-focused professional who is fluent in English and Spanish and wants to make a meaningful impact during an important community event.

In this public-sector support role, you will help provide clear, accurate, and courteous assistance to individuals with election-related inquiries. You will be part of a mission-driven environment that values professionalism, teamwork, community service, and dependable communication. This is a great opportunity to use your bilingual skills, strengthen your customer service experience, and contribute to a process that supports civic engagement.

Compensation and Schedule
- Pay rate: $20.00 per hour.

- Job type: Contract/Temporary.

- Assignment dates: 9/14 to 11/3.
- Schedule: Full-time, including some weekend hours.

- Shift window: 8 hour shifts between 8:00 a.m. and 6:00 p.m.


Key Responsibilities
- Provide professional customer service support in both English and Spanish.
- Assist callers or visitors with general inquiries related to the election process.
- Communicate information clearly, accurately, and respectfully to a diverse customer base.
- Document interactions or route questions as needed according to established procedures.
- Maintain a calm, helpful, and service-oriented approach during high-volume periods.
- Support team needs during scheduled weekday and weekend shifts.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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