Bilingual Customer Service Rep

Overview

We are seeking a full-time Bilingual Customer Service Representative to assist customers in English and a second language across phone, email, and chat channels. This role resolves inquiries, maintains accurate records, and delivers clear, courteous support that builds customer trust.

Key Responsibilities

• Respond to customer questions about products, services, accounts, and policies in both languages.
• Resolve customer concerns professionally and escalate complex issues to the appropriate team.
• Process orders, requests, and account updates accurately and efficiently.
• Document customer interactions and follow-up actions in customer service systems.
• Collaborate with internal teams to resolve issues and meet service standards.
• Protect customer information and follow applicable privacy and security procedures.

Required Qualifications

• Professional verbal and written proficiency in English and a second language relevant to the customer base.
• High school diploma or equivalent.
• Strong communication, active listening, and problem-solving skills.
• Ability to navigate computer applications and enter information accurately while assisting customers.
• Ability to manage multiple priorities and remain patient and professional in a fast-paced environment.