Bilingual Customer Service Representative

Are you bilingual in English and Spanish and enjoy helping people?

Hupp Family Financial Inc. is looking for a Bilingual Customer Service Representative to join our growing Allstate agency. Insurance experience is preferred, but we are willing to train the right person who has strong communication skills, a positive attitude, and a desire to learn.

This role is ideal for someone who enjoys talking with customers, solving problems, staying organized, and being part of a team that works hard and supports each other.

You will help English and Spanish speaking customers with policy questions, billing questions, policy changes, claim guidance, document requests, and general account support. You will also have the opportunity to learn the insurance industry and grow into a long term career.

If you are dependable, coachable, bilingual, and enjoy helping people, this could be a great fit.

Salary Range: $4000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Evenings Off

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

Assist English and Spanish speaking customers by phone, email, and in person with policy questions and service needs

Help customers with billing questions, policy changes, proof of insurance, document requests, and follow up

Provide clear and professional communication in both English and Spanish

Help customers understand their coverage and connect them with the right team member when needed

Support customer retention by helping resolve concerns and providing excellent service

Document customer interactions accurately in agency systems

Work closely with the sales and service team to create a strong customer experience

Learn Allstate systems, insurance products, and agency procedures

Stay organized and follow through on daily tasks

Bilingual in English and Spanish required

Customer service experience preferred

Insurance experience preferred, but not required

Strong phone and communication skills

Friendly, patient, and professional attitude

Ability to build trust quickly with customers

Organized and able to handle multiple tasks throughout the day

Comfortable using computers, email, phone systems, and customer management tools

Reliable, punctual, and willing to learn

Property and Casualty license preferred, or willingness to obtain license if required