Retail Customer Service Associate FedExRetail Customer Service AssociateNorthbrook, Illinois$18.35–$21.57 / hourFull timeAdoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Customer Service Representative - Work From Home Spade RecruitingCustomer Service Representative - Work From HomeChicago, ILRemote$50,000–$60,000 / yearFull timeThis is a fully remote position, allowing you to work from anywhere while developing valuable skills in communication, client management, and leadership within a structured and supportive environment. In this position, you’ll connect with union members and their families, helping them understand and access benefit programs designed to support their financial well-being.
NewCustomer Service Coordinator Penske Truck RentalCustomer Service CoordinatorWEST CHICAGO, ILWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
NewCustomer Experience Representative - Lake Forest GraingerCustomer Experience Representative - Lake ForestLAKE FOREST, ILWith benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise.
Architectural Project Associate JobotArchitectural Project AssociateChicago, IL$55,000–$65,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Here are some of the experience we are looking for: putting together full sets of CDs, permitting, RFIs, and site visits for upfront verification, during construction, punch-lists, and meeting with the city for permit related requirements.
NewAssociate Attorney - Civil Defense JobotAssociate Attorney - Civil DefenseChicago, ILRemote$105,000–$220,000 / yearOur practice specializes in auto liability defense, gig economy, business litigation, commercial, general liability, healthcare, employment, professional liability, restaurant & hospitality, trucking, financial services litigation, product liability, real estate litigation, retail, and insurance coverage. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Estate Planning Associate Attorney JobotEstate Planning Associate AttorneyChicago, IL$120,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for managing and overseeing all aspects of estate planning, including drafting wills, trusts, powers of attorney, and healthcare directives.
NewTax Associate - TurboTax Store IntuitTax Associate - TurboTax StoreNaperville, IL$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewTax Associate – In-Store IntuitTax Associate – In-StoreGlenview, IL$22–$28.50 / hourAs a Tax Associate - TurboTax Store, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewSeasonal Tax Associate – Retail IntuitSeasonal Tax Associate – RetailElgin, IL$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewSeasonal Tax Associate - In-Store IntuitSeasonal Tax Associate - In-StoreAurora, IL$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewTax Support Associate – Retail IntuitTax Support Associate – RetailNaperville, IL$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
NewTerritory Sales and Service Representative Ecolab Inc.Territory Sales and Service RepresentativeChicago, IL$64,600–$96,800 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. You will serve as the face of Ecolab, managing your territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all.
NewCustomer Experience Coordinator-FT TJ MaxxCustomer Experience Coordinator-FTDowners Grove, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewCustomer Experience Coordinator-PT TJ MaxxCustomer Experience Coordinator-PTDowners Grove, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewAssociate Industry Tech Consultant Ecolab Inc.Associate Industry Tech ConsultantNaperville, IL$107,400–$161,100 / yearWe work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
NewField Service Technician Ecolab Inc.Field Service TechnicianChicago, IL$57,300–$85,800 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. As a Field Service Technician, you will service a variety of restaurants, hotels, and long-term care facilities through heavy installations and maintenance on ware washing, laundry and dispensing systems to drive a positive guest experience and create cleaner, safer and healthier environments.
Part Time Retail Merchandise Associate- Backroom HomeGoodsPart Time Retail Merchandise Associate- BackroomVernon Hills, IL$15–$15.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
Merchandisising Associate HomeGoodsMerchandisising AssociateNorthbrook, IL$15–$15.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
Merchandise Associate HomeGoodsMerchandise AssociateHoffman Estates, IL$15–$15.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
Part Time Retail Merchandise Associate - Front End HomeGoodsPart Time Retail Merchandise Associate - Front EndVernon Hills, IL$15–$15.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
Part-Time Merchandise Associate HomeGoodsPart-Time Merchandise AssociateHoffman Estates, IL$15–$15.50 / hourResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
Retail Sales Associate – Part Time AutoZoneRetail Sales Associate – Part TimeYorkville, ILInventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
NewWarehouse Associate - Hiring Now GraingerWarehouse Associate - Hiring NowMINOOKA, IL$21.75–$22.95With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise.
NewWarehouse Associate (Nights) GraingerWarehouse Associate (Nights)MINOOKA, IL$21.75–$22.95With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise.
NewAutomotive Service Advisor Blain's Farm & FleetAutomotive Service AdvisorElgin, ILAssociates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Culinary Services Director Healthcare Services Group, Inc.Culinary Services DirectorNAPERVILLE, ILAdditional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Certified Dietary Manager, leading the dining department at a long-term care facility.
Customer Service Representative - Weekly Paycheck Genesis Marketing CorporationCustomer Service Representative - Weekly PaycheckVilla Park, IL$52,500–$55,000 / yearCustomer care, sales, entry level sales, customer relations, customer acquisition, customer conversion, customer response, customer renewal, customer retention, customer research, customer response, customer effectiveness, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, customer service analyst, customer service associate, customer service consultant, customer relationship adviser, customer relationship management. The Customer Service Representative will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry.
Customer Service Rep - HIRING ASAP! Genesis Marketing Inc.Customer Service Rep - HIRING ASAP!Cicero, IL$40,000–$50,000 / yearp>Customer care, sales, entry level sales, customer relations, customer acquisition, customer conversion, customer response, customer renewal, customer retention, customer research, customer response, customer effectiveness, provides face to face service to customers, customer satisfaction, restaurant management, restaurant service, marketing and sales, services in hospitality, customer service evaluation, customer loyalty, customer service adviser, customer service analyst, customer service associate, customer service consultant, customer relationship adviser, customer relationship management. This representative will be responsible for meeting directly with external customers and clients regarding services.
Customer Service Representative (Remote) Spade RecruitingCustomer Service Representative (Remote)Chicago, ILRemote$50,000–$60,000 / yearFull timeIn this position, you will handle member communication, schedule appointments, answer basic questions, update client details, and assist with simple online forms. This role focuses on connecting with members who have already requested information and helping them understand available benefit options through short virtual appointments.
Entry Level Customer Service Representative Genesis Marketing Inc.Entry Level Customer Service RepresentativeChicago, IL$39,920–$50,000 / yearQualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions.
Virtual Customer Service Representative Arias AgenciesVirtual Customer Service RepresentativeChicago, IL$50,000–$75,000 / yearFull timeYou will be responsible for helping customers by providing product and service information and resolving technical issues. • Develop and maintain a knowledge base of the evolving products and services.
Entry Level Customer Service Genesis Marketing Inc.Entry Level Customer ServiceBolingbrook, IL$36,400–$50,000 / yearQualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions.
CUSTOMER SERVICE AGENT - IMMEDIATE HIRE Genesis Marketing Inc.CUSTOMER SERVICE AGENT - IMMEDIATE HIREOak Park, IL$40,000–$50,000 / yearThe Customer Service Representative will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, helping further advance our Energy brokers superb reputation for outstanding service and support. Prior knowledge and experience in customer service account management, sales, and business development, or marketing is preferred, but a relentless drive to succeed is vital.
Customer Care Representative Lennar HomesCustomer Care RepresentativeSchaumburg, ILFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
Customer Care Area Manager Lennar HomesCustomer Care Area ManagerPlainfield, IL$65,007.38–$120,395 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
NewAssociate Customer Service Representative, CI Liberty Mutual Holding Company IncAssociate Customer Service Representative, CIHoffman Estates, ILObtains information from customers regarding claims and accidents on some lines (commercial auto, workers'' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources). Performs a limited range of customer service activities such as obtaining first notice of loss information, responding to inquiries, and explaining processing procedures to deliver the best possible outcome while meeting or exceeding the customer''s expectation.
Customer Service Associate - Lunch Shift Raising Cane's USA LLCCustomer Service Associate - Lunch ShiftJoliet, ILLift and carry, push or pull heavy objects up to 50 pounds • Kneel, bend, twist or stoop • Ascend or descend stairs • Reach and grasp objects (including above head and below waistline) • Excellent verbal and written communication • Ability to show up to scheduled shifts on time • Cleaning tables, floors and other areas of the Restaurant • Taking orders from Customers and processing payments efficiently • Follow proper safety procedures when handling and/or preparing food • Ability to multitask. Additional Requirements: • Must be 16 years of age or older • Provide all Customers with quick and friendly service • Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service • Work under pressure and at a fast pace • Align with Raising Cane's culture by balancing Working Hard and Having Fun • Take initiative • Comply with Company policies.
Customer Service Associate - Morning & Lunch Shift Raising Cane's USA LLCCustomer Service Associate - Morning & Lunch ShiftAlgonquin, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate - Part Time Raising Cane's USA LLCCustomer Service Associate - Part TimeGlen Ellyn, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate - DinnerClose Shift Raising Cane's USA LLCCustomer Service Associate - DinnerClose ShiftJoliet, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate - NightsWeekends Raising Cane's USA LLCCustomer Service Associate - NightsWeekendsShorewood, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate Raising Cane's USA LLCCustomer Service AssociateDes Plaines, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate - Morning Shift Raising Cane's USA LLCCustomer Service Associate - Morning ShiftRolling Meadows, ILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate - Weekend Availability Raising Cane's USA LLCCustomer Service Associate - Weekend AvailabilityILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
GC Retail Lead Customer Service Associate Store 334 Guitar CenterGC Retail Lead Customer Service Associate Store 334Chicago, IL$19.75–$24.69 / hourFull timeAs our Lead Customer Service Associate, you will be responsible to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory. Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.
Sales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeWheaton, Illinois$15–$19 / hourFranchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. As a Drybar Bartender, you're the heartbeat of the shop — the first smile a guest sees and the last impression they leave with.
NewGC Retail Lead Customer Service Associate Store 334 NEW Guitar Center IncGC Retail Lead Customer Service Associate Store 334 NEWChicago, IL$20.50–$25.63 / hourAs our Lead Customer Service Associate, you will be responsible to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory. Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner.
Front Desk/Customer Service Associate Learning Resources IncFront Desk/Customer Service AssociateVernon Hills, IL$21–$22 / hourVoted one of the Chicago Tribune's Top Workplaces, we're a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play Calculator Cash Register, Farmer's Market Color Sorting Set and multiple Toy of the Year winners! Team & Position Description: The Front Desk Customer Service Representative serves as a key ambassador of the company's brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers.
Loss Prevention Associate Customer Service Associate II TJMaxxLoss Prevention Associate Customer Service Associate IIDowners Grove, IllinoisSupports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.