Shift Timing: Must be available for any 8-hour shift from 7 am to 7 pm.
Role Overview:
We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.
Key Responsibilities:
Provide accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries
Handle inbound calls professionally, ensuring prompt and courteous responses
Maintain detailed and accurate documentation of all interactions in the system
Route calls to the appropriate departments when necessary
Meet defined performance, productivity, and attendance standards
Troubleshoot issues and escalate complex cases as needed
Support additional tasks as assigned by management
Numbers & Facts
Location
Austin, TX
Skills
Call Centersunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Identify Issuesunmatched
Medicaidunmatched
Multilingualunmatched
Network Supportunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Telephone Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.