Bilingual Customer Service Representative

Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group

Love helping people? Looking for more than just a job?

Join Penske Automotive Group's Customer Care Team and become the first point of contact for our service guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Why Join Penske?

Career Growth Starts Here

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Fast-Track Your Earnings

In addition to the $20 or $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

• Up to $275/month Productivity Bonus
• Up to $750/month for Shown Appointments
• Up to $200/month Quality & Call Performance Bonus

That's up to an additional $1,225 per month in bonus opportunities on top of your regular pay.

Comprehensive Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays

Full Job Description: The Human Touch

• Answer inbound customer calls
• Schedule service appointments for dealership service departments
• Assist customers with questions and service-related needs
• Accurately document customer interactions
• Provide outstanding customer service in a fast-paced environment
• Navigate multiple systems while maintaining attention to detail
• Deliver an exceptional experience to every guest, every time

What We're Looking For

• Positive, professional communication skills
• Strong customer service mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable navigating multiple computer systems
• Detail-oriented, dependable, and team-focused
• Call center or customer service experience is a plus, but not required
• Bilingual English/Spanish candidates are encouraged to apply

Apply today and discover why Penske Automotive Group is a great place to build your future.

Requirements: High School Diploma or GED

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Keyboard skills of 50 plus wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to interact well with a diverse group of people

Physical Demands /Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.

This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.

This position involves repetitive motion.

This position requires the ability to talk and hear.

This position is primarily located in an office environment, with heating and air conditioning.

Position Type/Expected Hours of Work

Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position

Required Education and Experience

High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Preferred Education and Experience

High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience

Summary/Objective

Working out of a high-volume call center in a dealership or central office, the Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service and/or sales visits to one of our many dealerships and collision centers. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction.

Essential Functions

• Schedules service and/or sales appointments
• Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers
• May greet visitors to the dealership and announce them or direct them to the appropriate department or person
• May provide general assistance to guests
• Data entry
• Maintains electronic and manual filing systems
• Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Maintains the professional appearance of the assigned work area for self and subordinates
• Attends pertinent training
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All other duties as assigned.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

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