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Bilingual Customer Service Representative

Pridestaff

Denver, CO

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JOB DETAILS
SALARY
$22–$25 Per Hour
SKILLS
Budget Management, Budgeting, Communication Skills, Computer Skills, Cost Control, Credit Cards, Customer Relations, Customer Support/Service, Dental Insurance, ERP (Enterprise Resource Planning), English Language, Gross Margin, Inventory Management, Lead Generation, Mathematics, Metrics, Microsoft Office, Multilingual, Needs Assessment, Order Processing, Pricing, Revenue Growth, Sales, Sales Closing Skills, Solution Sales, Telephone Skills, Time Management, Transaction Processing/Management, Vision Plan
LOCATION
Denver, CO
POSTED
1 day ago
Customer Service Representative

Shift/Hours: Monday - Friday, 7:30 AM - 4:30 PM

Pay Rate: $22-25/hr., plus bonuses (individual, and team-based) based on sales metrics.

Location: Denver, CO 80216

Experience: 1 year of Customer-facing experience is required.

Our client is the world's largest supplier of small-quantity metals with locations across the U.S., Canada, and the U.K. They provide over 8,000 metal products to businesses and consumers, earning a reputation for fast, friendly, and knowledgeable service. As a Customer Service Representative, you'll be on the front lines, engaging with customers, identifying their needs, and delivering tailored solutions that drive sales and build long-term relationships.

Customer Service Representative Job Duties to include:
  • Identify customer needs and recommend the right metal products, value-added services, and cutting solutions. Build rapport to create repeat business and long-term relationships.
  • Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up.
  • Recognize opportunities to generate sales leads and new customer development.
  • Provide accurate pricing, prepare quotes, follow up on leads, and close sales. Process orders and manage transactions with precision.
  • Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets.
  • Entering and updating customer information into our ERP software, in a timely manner.
  • Accepting cash and taking credit/debit card payments.

Customer Service Representative Requirements to include:
  • Minimum one year of proven customer service experience.
  • Ability to Spend your day on your feet, moving between our sales counter, the office, and the shop floor to assist customers from trade professionals to do-it-your-selfers.
  • Computer skills such as MS office, etc. a definite asset.
  • Clear communication and effective listening skills.
  • Exceptional telephone skills and etiquette.
  • Fluent in written and spoken English.
  • Strong math skills; mathematically inclined.

Benefits of working with PrideStaff:
  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay
  • Sick Pay

Interested in this position, but don't have a resume? No worries, give us a call at 720-420-9389.

Join Us.

PrideStaff Company Overview

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $22.00 - $25.00 Per Hour

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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