Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our team. The ideal candidate will provide outstanding customer service, accurately process payments, maintain customer records, and support daily branch operations. This position is ideal for someone who is professional, detail-oriented, and comfortable working in a fast-paced financial services environment.

Required Qualifications

• High school diploma or GED
• Fluent in both English and Spanish (required)
• Previous customer service experience
• Strong verbal and written communication skills
• Basic computer skills, including Microsoft Office and data entry
• Ability to handle cash transactions and process customer payments accurately in a fast-paced setting
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize daily responsibilities
• Dependable, punctual, and professional in appearance and attitude

Preferred Qualifications

• Previous experience in consumer lending, banking, collections, or finance
• Knowledge of loan payments and lending procedures
• Ability to work independently while supporting branch management
• Strong problem-solving skills and willingness to learn

Essential Duties & Responsibilities

• Greet customers and provide exceptional customer service
• Answer multi-line phone systems and direct calls appropriately
• Accept, process, and accurately post customer payments
• Make courtesy calls and assist with collection calls as assigned
• Maintain accurate customer records, files, and documentation
• Follow company policies, procedures, and applicable financial regulations
• Assist customers with questions regarding accounts, payments, and services
• Support branch operations and administrative tasks as needed
• Maintain a professional and welcoming environment for customers and team member

You should be proficient in:

• Customer Service
• Bilingual