Join Our Team and Make a Difference Every Day
Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? Were looking for a warm, professional, and detail-oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members.
In this role, youll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.
What Youll Do
• Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care. • Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction. • Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues. • Document all patient interactions, including actions taken and outcomes. • Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes. • Coordinate transportation services for patients who need support getting to appointments. • Communicate with medical centers, departments, and offices to gather necessary patient information. • Connect potential new members to the Marketing Agency and maintain accurate prospect records. • Take and route messages for physicians and support departments. • Update patient personal information to ensure accurate records. • Conduct outbound appointment confirmation calls to help patients stay on track with their care.
Why Youll Love Working with Us
Youll join a team that truly makes a difference - providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.
Thank you for your interest in Leon Home Health, a division of Leon Medical Centers which provides at-home healthcare! Leon Medical Centers is a fast-growing company that employs over 2,300 professionals dedicated to serving over 42,000 patients. Leon Medical Centers has been recognized as one of the top four medical institutions in the nation; has earned numerous awards for its medical excellence; and serves as an academic center affiliated with Florida International University’s Herbert Wertheim College of Medicine making us the first organization of its kind serving as both an educational and research center. Be part of an award-winning team!