This position is for a Bilingual Customer Service Representative offering support via phone, chat, and email to assist customers with banking products, policies, and inquiries.
It is a full-time, hybrid role located in St. Louis, MO, with schedules between 9:30am and 8:00pm, including some Saturdays.
Candidates must be fluent in English and Spanish, with at least 1 year of customer service experience, preferably in call centers or financial services.
The role includes comprehensive training, ongoing development, and benefits such as health insurance, 401(k), paid time off, and performance incentives.
Key responsibilities involve providing high-quality support, researching customer issues, and ensuring security and confidentiality.
The company emphasizes a positive culture, career growth opportunities, and values diversity and inclusion.