Bilingual Customer Service Representative

Are you ready to join a dedicated team and build a fulfilling career in customer service? Farmers Insurance is seeking a motivated and customer-oriented Bilingual Customer Service Representative to become a vital part of our agency. In this role, you will play a key role in assisting clients with their insurance needs and fostering positive relationships.

As a Bilingual Customer Service Representative, you'll handle inbound calls from customers needing assistance with their policies and occasionally make outbound calls to ensure customer satisfaction. This position is excellent for individuals with strong communication skills and a passion for helping others.

About Our Agency

At Sonia Reyna - Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Whether you have experience in the insurance industry or are new to the field, we provide training and resources to ensure your success.

Salary Range: $14.00 - $16.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Life Insurance

Dental Insurance

Health Insurance

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

Core Duties:

• Service existing clients with billing, claims, and policy changes.
• Communicate with customers in both English and Spanish.
• Cross-sell additional products to help families protect what matters most.
• Support agency growth by retaining and upselling clients.
• Be a trusted point of contact for customers.

We are looking for candidates who are enthusiastic about customer service, proactive, and professional. The ideal Customer Service Representative will possess:

• Bilingual skills
• Previous experience in the insurance industry (preferred, but not mandatory).
• Strong communication and interpersonal skills.
• A commitment to providing exceptional service to clients.

Why Join Our Team?

We are dedicated to helping you succeed. As a Bilingual Customer Service Representative with Farmers Insurance Sonia Reyna Agency, you will be part of a supportive team environment. We offer opportunities for career advancement and development within the insurance industry.

Apply today and take the first step toward a meaningful career with us!