About the Role:
Houston Healing Medical PLLC is looking for a friendly and organized Bilingual Front Desk Representative to be the welcoming face of our practice in Houston, TX. This is a fantastic opportunity to make a real difference in patients' lives by ensuring every visit starts with a warm, professional experience. If you're passionate about healthcare and connecting with diverse communities, we want to hear from you!
Responsibilities:
- Greet and check in patients in both English and Spanish, ensuring a welcoming front desk experience
- Schedule, confirm, and manage patient appointments using medical scheduling software
- Verify patient insurance eligibility and collect co-pays at time of service
- Maintain and update accurate patient records and demographic information in the EMR system
- Answer multi-line phone system, route calls, and respond to patient inquiries promptly
- Coordinate communication between patients and clinical staff to ensure smooth patient flow
- Handle patient intake forms, consent documents, and medical records requests
Requirements:
- Bilingual in English and Spanish (spoken and written) — required
- Proficiency with EMR/EHR systems and general computer skills
- Strong communication, customer service, and interpersonal skills
- Ability to multitask in a fast-paced medical office environment
- Professional, compassionate demeanor with a patient-first attitude
About Us:
Houston Healing Medical PLLC is a trusted healthcare provider serving the Houston, TX community with a commitment to compassionate, patient-centered care. Our diverse patient base loves us for our welcoming environment and dedication to accessible, high-quality medical services. Our team thrives in a supportive workplace where every staff member plays a vital role in the healing journey of our patients.