Bilingual Front Office Staff

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Behavioral Health- Welty Road

Bilingual Front Office Staff

(Employee will start at Behavioral Health in Chambersburg and transition to Welty Road upon opening in early 2027)

Full-Time | Monday- Friday | No Weekends or Holidays

Keystone Behavioral Health is seeking a friendly, organized, and dependable Bilingual Front Office Staff member to join our team.

This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.

Responsibilities include:

• Greeting and assisting patients in a professional and compassionate manner
• Scheduling appointments and managing provider calendars
• Verifying insurance coverage and obtaining necessary authorizations
• Updating patient demographic and insurance information
• Collecting copays and other patient payments
• Answering and directing telephone calls
• Checking patients in and out for appointments
• Maintaining accurate patient records and ensuring confidentiality
• Assisting with other administrative duties as assigned

Qualifications:

• High School Diploma or GED equivalent required
• Previous medical office experience preferred
• Strong computer and customer service skills
• Bilingual Skills: Excellent ability to communicate fluently in both verbal and written form in the English and Spanish language is required.

Keystone Health is an Equal Opportunity Employer