Bilingual Inbound Customer Service Rep

Where great service drives lasting customer success.

The role of the Bilingual Inbound Customer Service Rep is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer's specialized needs and requirements; ensuring the successful achievement of the company's objectives and growth within their assigned Market Organization.

What You'll Bring

• High School diploma or GED required; Bachelor's degree preferred
• Bilingual proficiency in French & English, required
• Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and need to be in hand before applying
• Previous customer service and/or sales skills required
• Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
• Be able to thrive both independently and in a team environment

Strong technical and customer relationship management skills required

• Ability to multitask, prioritize, and manage time effectively
• Excellent written, verbal, and presentation skills
• Drive to develop strong and sustainable customer relationships

Mobility and desire to develop preferred

Legal Notice

Working Conditions:

• Must be able to sit for prolonged periods of time and spend extended amount of time on the phone
• This position will participate in a variety of occasional tool training that will require:
• Lifting of tools up to 65lbs
• Some exposure to excessively loud noises

Safety Requirements:

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.