Bilingual Information Specialist

Pearl Interactive Network is seeking a Bilingual Spanish/English On-site Information Specialists for a Call Center in Gettysburg, PA

The Information Specialist responds to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.

Pearl offers a Competitive Compensation and Benefits package to include:

• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 6 pm EST, Monday - Friday

Locations: Gettysburg, PA

Essential Duties and Responsibilities:

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Education and/or Work Experience Requirements:

• Bilingual (Spanish/English)
• High School Diploma
• Minimum of 1-2 years of experience in a call center, customer service, or government information support role.

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.