Bilingual Inside Sales Representative

Facility Location: Houston, TX 77041 (West Houston / Jersey Village Area)

Job Schedule: Monday - Friday, Saturdays as needed
Job Shift: 8:00AM - 5:00PM (Standard Business Hours)
Pay: $16.00 - $18.00 per hour

The Inside Sales Representative is responsible for handling incoming customer calls, providing accurate service quotes, preparing and presenting customer contracts, and generating new business opportunities while delivering exceptional customer service. This position plays an important role in generating new business, maintaining customer relationships, and supporting the overall sales process. The representative works closely with customers and internal departments to ensure timely service, accurate account information, and a positive customer experience.

Essential Duties and Responsibilities

• Provide accurate service quotes based on customer needs, service locations, and pricing guidelines.
• Ensure dumpsters are delivered in a timely manner and placed in the specific location requested by the customer, while confirming that all service requirements are met.
• Identify customer needs and recommend appropriate services and solutions.
• Generate new business opportunities and assist with converting inquiries into sales.
• Enter and maintain accurate customer information in the sales database.
• Prepare service proposals, pricing estimates, and customer agreements.
• Respond to customer questions, concerns, and service inquiries in a timely and professional manner.
• Maintain accurate records of customer interactions, quotes, and sales activities.
• Assist with account updates, service changes, and customer requests.
• Additional responsibilities may be assigned as needed.

Qualifications

• Must be fluent in both English and Spanish, with the ability to speak, read, and communicate effectively in both languages.
• Must have at least 1 year of experience in phone-based sales environment.
• Strong verbal and written communication skills.
• Ability to build relationships and communicate effectively with customers.
• Strong customer service and problem-solving abilities.
• Comfortable handling incoming calls and providing pricing information.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Proficiency in general computer applications.
• Ability to work independently and collaboratively with team members.