At WinnCompanies, our work starts with people - the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 28 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation's leading managers of multifamily housing and one of the largest operators of affordable housing communities.
We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.
Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.
About the opportunity
WinnCompanies is looking for a Leasing and Occupancy Specialist II, who is bilingual in Spanish, Portuguese and/or Haitian Creole, to join our team at Mystic Place, a 465-unit market-rate and affordable residential community located in Medford, MA.
In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
Please note that the pay range for this position is $25.00 to $27.00 per hour, depending on experience. The selected candidate will typically work: Monday through Thursday, from 9:00 AM to 5:00 PM. Saturdays 10:00 AM to 5:00 PM.
Responsibilities:
- Interact with prospective and current residents to achieve maximum occupancy.
- Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
- Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
- Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
- May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
- Remain current with local events and hiring trends that may have an impact on the property.
- Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
- Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
- Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
Requirements:
- High school diploma or GED equivalent.
- 3-5 years of relevant work experience.
- SHCM certification.
- Bilingual in English and Spanish/Portuguese/Haitian Creole.
- Experience with computer systems, particularly Microsoft Office.
- Excellent customer service skills.
- Exceptional interpersonal and communication skills.
- Strong attention to detail.
- Ability to work under pressure.
- Ability to work with a diverse group of people and personalities.
Preferred Qualifications:
- Associate's degree.
- CALP certification.
- Experience with Yardi or RealPage property management software.
- Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
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Benefits & Perks
Eligible full-time U.S. employees enjoy a competitive benefits package, including:
- Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
- Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
- 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
- Tuition reimbursement, professional development opportunities, and career growth resources
- Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
- Flexible and hybrid work options for eligible positions
Learn more about our benefits at https://www.winnbenefits.com.
If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Internal candidates, please apply here: Internal Careers Hub