Bilingual Loan Collection Associate

• Work directly with the Loan Collection Manager to coordinate collection workflow activities
• Locate and identify responsible parties through multiple channels and resolve past due

amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.

• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Ability to lift up to 25 lbs
• Constantly operate a computer and other office machinery

FNBT is an equal opportunity employer.

• At least 18 years of age
• High School Diploma or Equivalent
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Must be fluent in both English and Spanish verbal and written communication
• Working knowledge of Microsoft Office, Excel
• Good communication skills
• Experience in customer service and direct contact with customers
• Ability to organize and prioritize
• Must successfully pass background investigation
• Must be able to get along with co-workers and work effectively in a team environment

Support Services 703 Swanner Lp.