Job Overview

CustomerHD is seeking a highly organized, analytical, and proactive Marketing Assistant dedicated to supporting a high-volume personal injury law firm client.

In this role, you will serve as a vital backbone for marketing operations—tracking campaign metrics, coordinating vendor relations and firm events, and maintaining critical team schedules. The ideal candidate blends solid marketing administrative experience with advanced Excel capabilities to deliver clean, actionable data reporting to executive leadership.

Key Responsibilities

Data Analysis & Monthly Reporting

• Collect, compile, and reconcile marketing performance metrics across multiple internal and external channels.

• Build and maintain marketing spreadsheets using advanced Excel capabilities (complex formulas, pivot tables, data visualization, and chart building).

• Generate accurate monthly performance reports evaluating lead generation, campaign effectiveness, and overall marketing ROI for leadership review.

Vendor Management & Event Coordination

• Research, vet, and negotiate pricing with outside vendors, event venues, and suppliers for community outreach initiatives and internal corporate events.

• Assist with end-to-end event logistics, including catering, promotional merchandise ordering, vendor onboarding, and on-site/remote support.

Administrative & Schedule Management

• Manage executive and marketing department calendars, coordinating meetings, tracking deliverables, and preventing scheduling conflicts.

• Support day-to-day administrative operations, documentation management, and ad-hoc team initiatives.

Qualifications & Requirements

• Experience: 1+ years of experience in a dedicated marketing support or marketing administrative role (prior experience supporting legal or professional services is an asset, but not required).

• Technical Skills: Advanced proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, nested formulas, pivot tables, and dynamic charts) alongside standard video conferencing and workplace productivity suites (Google Workspace / Microsoft 365).

• Attention to Detail: High accuracy in pulling, cross-referencing, and synthesizing data points from multiple platforms without discrepancies.

• Organization & Execution: Proven ability to manage multiple priorities under tight deadlines while keeping executive calendars and projects structured.

• Communication: Polished verbal and written English communication skills for collaborating with firm partners, outside vendors, and community contacts.