Bilingual Patient Care Guide (Pcg)

The DuPont Clinic is a referral center for all-trimester abortion and ultrasound-guided procedures, including for abnormal or high risk pregnancies, and for people with complex medical situations who may have difficulty accessing care. We provide the highest level of medical care and a private experience focused on the individual needs of each patient. The DuPont Clinic is committed to creating an inclusive environment where individuals from all backgrounds feel comfortable.

The Patient Care Guide (PCG) serves as an integral part of the team, creating a supportive patient experience and ensuring patient safety. PCGs provide unique and extremely valuable care for patients while working in conjunction with physicians, advanced practice clinicians, and nurses. The PCG will report directly to the Associate Manager, Patient Care. The PCG provides critical informational, emotional, and physical support for patients during their procedures and recovery, as well as assisting clinicians and administrative staff with clinic operations.

The hours for this position are variable four to five days a week (Mon-Thurs, Tues-Fri, Mon-Fri), depending on the clinic schedule. PCGs work between 32 to 40 hours a week, with some late nights and an on-call shift 1-2 weeks in the month.

Essential Duties:

• Providing trauma-informed patient-centered care by offering physical and emotional support to patients before, during, and after their abortion procedures
• Utilizing Quickbase EMR to input patient information; review and upload patient charts
• Supporting and monitoring patients through recovery including taking vital signs and conducting bleeding checks with oversight from nurses and providers
• Communicating effectively with all members of the patient-care team, with Slack, Google Meet, and in-person
• Assisting and providing ultrasound guidance for procedures after appropriate training
• Setting up the clinic in the morning and shutting down at the end of day
• Collaborating with the operations team with maintenance of the clinic when time allows, including laundry, restocking, bringing in orders, etc.
• Actively demonstrate, promote, and support a culture of diversity, equity and inclusion by upholding principles of reproductive justice
• Participating in staff meetings and training
• Other duties as assigned

Qualifications:

• Required:

• Bilingual fluency in Spanish

• Strong commitment to a person's bodily autonomy

• Flexibility with scheduling

• Patient-focused with a strong sense of empathy and holding space for others

• Active listening skills

• Ability to communicate clearly and collaborate with team members.

• Commitment to providing accurate information in a compassionate manner to all people, regardless of their circumstance (substance use, mental health, current or past traumatic experiences, interpersonal violence, etc.)

• Preferred:

• Obstetrical, birth, postpartum, miscarriage, or abortion doula experience (strongly preferred)

• Medical assistant experience or experience working in medical settings

• Experience in counseling, social work, and/or mental health/substance abuse programs

• Knowledge of the political landscape involving abortion care

• Previous experience in abortion care or reproductive health (strongly preferred)

Physical and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operating hours are Monday through Friday from 8:00 AM until 5:30 PM.

• Some Fridays are administrative days with the expectation that meetings will be attended.

• Clinical Fridays occur 1-3x a month. Tuesday to Friday clinical weeks occur as needed and following Monday holidays.

• Monday to Friday clinical weeks occur when there is a designated clinical Friday.

• This position is eligible for overtime

• This position requires taking weeklong on-call shifts 1-2x a month, and staying after 5:30 pm if needed for patient care 1-2 times a week.

• The position is subject to hazards: including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors.

• The worker at times is required to wear a facemask, gown, and/or gloves.

• The position has a likelihood of occupational exposure to blood and other potentially infectious materials,

• The position may require moderate lifting

• Fast-paced, multicultural, collaborative work environment

Benefits and pay range:

• Salary: $28.11per hour contingent on passing a language placement test
• Benefits package includes: health insurance, a retirement plan (with a company contribution starting the first of the quarter after 6 months of employment), periodic bonuses, paid time off, and 11 paid holidays. DuPont also provides non-licensed staff with $250-$500 of professional development funds as well as the opportunity to attend events and conferences if the employee is in good standing.

References should be available if requested.

Please do not call for updates as our amazing staff are busy caring for our patients. For updates on your application please email hr@dupontclinic.com.

The DuPont Clinic is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.