Job description:Job Title: Bilingual Patient Engagement Coordinator
(English–Spanish)Location: Westminster, Orange County, CA
Company: Family Choice Management Services,
Department: Quality Management
Reports To: Quality Improvement Lead
Employment Type: Full-Time
About Us: Family Choice MG is the first physician-led IPA in Orange County since 1995. Our mission is to provide comprehensive, compassionate, and coordinated healthcare services to our diverse patient population. With a commitment to excellence, innovation, and patient-centered care, we strive to empower individuals to achieve optimal health outcomes and enhance their quality of life.
Position Summary:
The Bilingual Patient Engagement Coordinator plays a critical role in improving patient outcomes and quality performance for the Independent Practice Association (IPA). This role focuses on proactive patient outreach, care coordination, patient education, and collaboration with Primary Care Physician, clinical and quality teams to close care gaps, improve preventive and chronic care compliance, and support quality improvement initiatives across Medi-Cal, Medicare, and Commercial populations.
Primary Responsibilities:
1. Patient Outreach & Engagement
Conduct outbound and inbound patient outreach via phone, email, SMS, and other approved communication channels.- Engage patients in their preferred language (English–Vietnamese or English–Spanish) to explain care needs and next steps.
- Document all outreach attempts, patient responses, and outcomes accurately in care management and quality platforms.
- Address patient barriers such as transportation, language, health literacy, or scheduling challenges.
2. Appointment Scheduling & PCP Coordination
Coordinate closely with Primary Care Provider (PCP) offices to schedule appointments for preventive services, chronic care follow-ups, and quality-related visits.- Confirm appointment completion and follow up on missed or rescheduled visits.
- Serve as a liaison between patients, PCP offices, and IPA staff to ensure smooth coordination of care.
3. Patient Education & Preventive Care Support
Educate patients on preventive services such as Annual Wellness Visits (AWV), immunizations, screenings, and health assessments.- Provide culturally and linguistically appropriate education on chronic care services, including diabetes, hypertension, and other long-term conditions.
- Reinforce the importance of timely preventive care and routine follow-up.
4. Care Plan Adherence & Motivation
Motivate and coach patients to adhere to individualized care plans developed by clinical teams.- Reinforce provider recommendations, medication adherence, and lifestyle modifications.
- Identify and escalate clinical or social concerns to the appropriate care team members.
5. Quality Improvement Collaboration
Collaborate with the IPA Nurse Practitioner, Coder, and Quality Improvement Specialist to support quality improvement goals.- Assist with closing care gaps tied to HEDIS, Stars, MCAS, and other quality measures.
- Support documentation accuracy by relaying visit completion and patient-reported information to quality and coding teams.
- Participate in quality improvement projects, audits, and outreach campaigns.
Additional Duties:
Maintain confidentiality and comply with HIPAA and IPA policies.- Participate in team meetings, trainings, and performance improvement initiatives.
- Generate outreach and engagement reports as assigned.
- Perform other duties related to patient engagement and care coordination as needed.
Qualifications & Requirements:
Education:
High school diploma or equivalent required.- Associate’s or Bachelor’s degree in healthcare, public health, social services, or a related field preferred.
Experience:
Minimum 1–2 years of experience in patient engagement, care coordination, medical office, IPA, health plan, or community health setting preferred.- Experience working with Medi-Cal, Medicare, or managed care populations strongly preferred.
Skills & Competencies:
Bilingual fluency required: English–Spanish (verbal and written).- Strong communication and interpersonal skills with diverse patient populations.
- Knowledge of preventive care and chronic disease management concepts.
- Ability to motivate patients and address barriers to care.
- Strong organizational skills and attention to detail.
- Proficiency with EHRs, care management systems, and quality platforms (e.g., COZEVA or similar).
- Ability to work collaboratively with multidisciplinary teams.
Other Requirements:
Cultural competency and sensitivity to diverse populations.- Ability to manage multiple priorities in a fast-paced environment.
- Basic computer skills (Microsoft Word, Excel, Outlook).
- Reliable attendance and professionalism.
Preferred Attributes:
Experience with quality improvement or performance-based healthcare programs.- Familiarity with outreach metrics, care gap reports, and documentation requirements.
- Prior experience in a bilingual or community-focused healthcare role.
Work Environment:
Office-based with frequent phone and computer use.- May require occasional travel to provider offices or community sites.
How to Apply:
Please submit your resume and cover letter outlining your qualifications and interest in the Patient Engagement Coordinator position via [insert application method]. We look forward to reviewing your application and considering you for this exciting opportunity to make a difference in patient care within our organization.
Salary Range: $20-$22
Benefits:
401(k)- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person