Bilingual Patient Scheduling Coordinator - Home Care

All American Home Care is seeking an organized, proactive Bilingual Patient Scheduling Coordinator to manage caregiver schedules and ensure clients receive consistent, reliable services. As the central point of contact between clients and caregivers, you will coordinate coverage, respond to scheduling changes, and maintain accurate records. This administrative role requires strong communication, attention to detail, and the ability to resolve problems in a fast-paced home care environment. 

This is an office-based administrative role managing caregiver schedules, client communication, and service coverage.

What You’ll Do

• Coordinate and maintain caregiver schedules to ensure full client coverage

• Communicate daily with clients, families, caregivers, and other departments

• Manage call-outs and last-minute coverage changes with urgency

• Monitor open cases and assist with staffing adjustments

• Utilize HHAeXchange (HHAx) to manage schedules and visit records

• Monitor EVV (Electronic Visit Verification) compliance

• Correct missed punches and address visit verification issues in a timely manner

• Maintain accurate documentation in internal systems

• Ensure professionalism, confidentiality, and compliance at all times

What Success Looks Like

• Schedules are covered and organized

• Call-outs are resolved quickly and professionally

• Communication is clear and proactive

• Documentation is accurate and up to date

• EVV records are accurate and compliant

• Clients and caregivers feel supported

• Schedules are covered consistently

• Communication is proactive and clear

What You Bring

• Experience in home care, healthcare coordination, scheduling, or case management (preferred)

• Hands-on experience with HHAeXchange (HHAx)

• Strong understanding of EVV requirements and visit verification processes

• Strong communication and problem-solving skills

• Ability to stay organized in a fast-paced environment

• Comfort using scheduling systems, spreadsheets and internal platforms

• Bilingual English/Spanish (required)

• Reliable, detail-oriented, and team-oriented mindset

Why Join All American Home Care

• Supportive team environment

• Opportunity for growth within healthcare operations

• Meaningful work that directly impacts patient care