Make a difference in your community by helping patients navigate healthcare and access the resources they need. As a Patient Support Staff member, you will serve as a link between patients and their healthcare team, providing interpretation, care coordination, and support throughout the patient experience.
What You'll Do
Provide bilingual support and medical interpretation for patients and providers
Coordinate referrals, follow-up appointments, labs, and specialty services
Help patients access transportation, community resources, and assistance programs
Screen patients for Social Determinants of Health (SDOH)
Document patient interactions in the electronic health record (EHR)
Answer phones and provide excellent customer service
Maintain patient confidentiality and HIPAA compliance
Qualifications
Fluent in English and Spanish (required)
High school diploma or GED
Strong communication and customer service skills
Familiarity with medical terminology preferred
Ability to work effectively with diverse patient populations
Must complete Medical Interpreter Training within 90 days of hire
Why Join LCH? At LCH, you'll make a meaningful difference every day by helping patients overcome barriers to care and connect with the services they need to live healthier lives. Join a mission-driven team dedicated to serving our community with compassion, respect, and excellence.
Numbers & Facts
Location
Kennett Square, PA
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
English Languageunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
High School Diplomaunmatched
Language Interpreterunmatched
Medical Office Administrationunmatched
Medical Terminologyunmatched
Multilingualunmatched
Patient Confidentialityunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Vision Planunmatched
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