Bilingual Program Administrative Support

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Description

About Futures First

At Futures First, we believe every child deserves the opportunity to thrive. We support children, families, and early education professionals through resources, education, and mental health services that strengthen relationships, build resilience, and promote lifelong well-being. Our work focuses on building strong families, creating resilient communities, and improving early childhood outcomes throughout the Kansas City area.

Position Overview

Futures First is seeking a bilingual, organized, and service-oriented Program Administrative Support professional to assist with daily program operations. This position manages the front desk and serves as the first point of contact for clients and stakeholders seeking information about mental health and case management services. The role is part-time (40% FTE), non-exempt, and reports to the Program Manager in the Clinical department.

Key Responsibilities

• Provide culturally competent, trauma-informed customer service in accordance with agency policies and procedures.
• Answer incoming calls and respond promptly to voicemails and emails.
• Welcome in-person visitors and check in clients.
• Maintain knowledge of community resources and internal programs to share with clients and team members.
• Gather client information and data for intake and assessment.
• Coordinate with clients to complete required documentation.
• Create and maintain client records in the electronic health record (EHR) database.
• Manage appointment scheduling.
• Maintain the confidentiality of client information.

Required Education & Experience

• High school diploma or equivalent required.
• At least two years of experience working in an office environment required.
• Previous front desk or admissions experience in medical, behavioral health, or other social services settings preferred.

Required Skills & Qualifications

• Fluency in spoken and written Spanish and English.
• Proficiency with, or ability to learn, basic word processing, spreadsheet, and email applications.
• Ability to establish and maintain positive working relationships with clients, agency staff, funders, and community partners.
• Strong organizational and multitasking skills, attention to detail, and ability to work independently.
• Commitment to the mission and values of Futures First.

Additional Requirements

• Ability to sit at a desk and work at a computer for extended periods.

Equal Employment Opportunity

Futures First is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law.