Bilingual Registered Nurse

Phx, AZ

Full-time

9 days ago

Job Description

Bilingual Registered Nurse Back Office
Department: Clinical Operations
Reports To: Practice Administrator and Medical Provider
FLSA Status: Non-Exempt
Location: Family Practice Clinic
Position Summary
The Registered Nurse (RN) is responsible for providing clinical support to providers and patients in a fast-paced family practice setting. The RN performs patient assessments, triage, care coordination, chronic disease management, patient education, medication management, and assists with preventive care initiatives. The RN works collaboratively with providers, medical assistants, front office staff, and care management teams to ensure high-quality patient care and efficient clinical operations.
Essential Duties and Responsibilities
Patient Care

Perform patient assessments and obtain accurate medical histories.
Record vital signs and clinical information.
Triage patient concerns by phone and in person.
Assess patient symptoms and determine appropriate level of care.
Administer medications, injections, immunizations, and treatments as ordered by providers.
Monitor patient responses to treatments and medications.
Assist providers during examinations and procedures.
Educate patients regarding diagnoses, medications, and treatment plans.

Telephone Triage

Conduct clinical telephone triage using nursing judgment.
Assess patient symptoms and provide appropriate recommendations.
Escalate urgent or emergent concerns to providers immediately.
Document all patient communications accurately in the electronic health record (EHR).

Chronic Care Management (CCM)

Conduct monthly CCM patient outreach.
Review care plans and update patient goals.
Monitor chronic disease management.
Coordinate care with specialists and community resources.
Document CCM activities according to payer requirements.
Identify patients who may benefit from CCM enrollment.

Behavioral Health Integration (BHI)

Support BHI patient outreach and follow-up.
Monitor patient compliance with treatment plans.
Assist with behavioral health screenings and assessments.
Coordinate care with behavioral health providers and community resources.
Identify and report safety concerns immediately.

Care Coordination

Coordinate referrals, diagnostic testing, and specialist appointments.
Review laboratory and imaging results as directed by providers.
Follow up with patients regarding treatment plans and provider recommendations.
Assist patients in overcoming barriers to care.

Medication Management

Review medication lists for accuracy.
Process prescription refill requests in accordance with provider protocols.
Educate patients regarding medications and adherence.
Monitor for adverse drug reactions.

Preventive Care

Identify preventive care needs including:
- Annual Wellness Visits
- Vaccinations
- Cancer screenings
- Chronic disease monitoring
- Health maintenance requirements

Documentation Responsibilities

Maintain accurate and timely documentation in the EHR.
Complete all patient charting on the same day services are provided.
Document patient communications, assessments, interventions, and follow-up activities.
Ensure compliance with CMS, Medicare, HIPAA, and practice policies.

Compliance and Quality Requirements

Maintain compliance with HIPAA regulations.
Adhere to clinical protocols and nursing standards.
Participate in quality improvement initiatives.
Assist with regulatory audits and performance improvement activities.
Maintain patient confidentiality at all times.

Required Qualifications

Active Registered Nurse (RN) license in the State of Arizona.
Graduate of an accredited nursing program.
Current CPR/BLS certification.
Minimum one (1) year of clinical nursing experience preferred.
Experience in family practice, primary care, internal medicine, or ambulatory care preferred.
Strong clinical assessment and triage skills.
Proficiency with Electronic Health Records (EHR).

Knowledge, Skills, and Abilities

Knowledge of primary care and chronic disease management.
Strong communication and patient education skills.
Ability to prioritize multiple tasks efficiently.
Excellent organizational skills.
Ability to work independently and as part of a team.
Professional and compassionate bedside manner.
Strong attention to detail and documentation accuracy.

Performance Expectations
The RN is expected to:

Maintain professional and respectful interactions with patients and staff.
Complete all assigned clinical documentation timely.
Follow provider instructions and practice policies.
Participate in CCM, BHI, and care coordination initiatives.
Assist in achieving quality and patient satisfaction goals.
Support a positive, team-oriented work environment.
Maintain attendance and punctuality standards.

Physical Requirements

Ability to stand, walk, bend, and sit for extended periods.
Ability to lift up to 25 pounds.
Ability to use computers, telephones, and clinical equipment.
Ability to perform clinical procedures and patient care activities.

Numbers & Facts

Location	Phx, AZ
Job Type	Full-time

Skills

Adverse Eventsunmatched
Ambulatory Careunmatched
Auditingunmatched
Basic Life Support (BLS)unmatched
Behavioral Healthunmatched
CPR Certificationunmatched
Cancerunmatched
Centers for Medicare and Medicaid Services (CMS)unmatched
Chronic Diseaseunmatched
Clinical Assessmentunmatched
Clinical Competencyunmatched
Clinical Informationunmatched
Clinical Nursingunmatched
Clinical Practices/Protocolsunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Detail Orientedunmatched
Disease Prevention and Controlunmatched
Documentationunmatched
Establish Prioritiesunmatched
Family Medicineunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Planunmatched
Healthcare Providersunmatched
Injectionsunmatched
Internal Medicineunmatched
Lift/Move 25 Poundsunmatched
Maintain Complianceunmatched
Medical Assistanceunmatched
Medical Diagnosisunmatched
Medical Record Systemunmatched
Medical Treatmentunmatched
Medicareunmatched
Medication Administrationunmatched
Medicationsunmatched
Multilingualunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Nursing Credentialsunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Care Authorizationsunmatched
Patient Confidentialityunmatched
Patient Educationunmatched
Patient Follow-upunmatched
People Managementunmatched
Performance Managementunmatched
Physical Demandsunmatched
Preventive Medicineunmatched
Primary Careunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Registered Nurse (RN)unmatched
Regulationsunmatched
Regulatory Complianceunmatched
Team Playerunmatched
Telephone Triageunmatched
Treatment Planunmatched
Triage Nursingunmatched

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