Bilingual School Specialist

The Bilingual School Specialist will provide exceptional customer service to listen to the needs of our prospective families, connect those needs with our academic offerings, supports, and extracurricular activities, and clearly communicate the features and benefits of our school. This role will provide our families with a VIP experience across all departments of the school. Responsibilities Provide a V.I.P. experience by making and answering phone calls, SMSs, emails, and other forms of communication to prospective families, focusing on families who need translation.Support with the credentialing/intake interview process in preparation for enrollment and orientation.Assist in collecting data as requested by the Director of Enrollment and Student Services.Identify and gather data to suggest improvements to the enrollment process and best practices.Assist with entering student information into our Student Information System(s).Coordinate and analyze data from follow-up surveys to parents to assess their satisfaction with the enrollment and onboarding process.Communicate with parents about the educational opportunities/unique features that Achievement House offers.Ensure students are compliant with enrollment regulations outlined by the Pennsylvania Department of Education.Assist in identifying McKinney Vento eligible students and processing the ECYEH form.Utilize the CRM system with fidelity to track all elements of a students enrollment, owning the prospective family throughout the enrollment process.Collaborate with Student Launch Pad Facilitators to ensure a smooth transition for new students.Communicate with schools and districts when the need arises to gather information, documents or other related items to a students enrollment.Ensure that required information, documents, credentials, technology/equipment and handoffs are completed accurately and on time.Maintain confidentiality practices in line with FERPA and Achievement Houses internal policies.Successfully enroll students in accordance with the metrics set forth by the Director. Bilingual Schoolwide Support The School Specialist will provide support to staff, students, and families by:Serving as a point of contact for families navigating enrollment, attendances, required forms and documentation, understanding school procedures, expectations, and next steps to ensure smooth transitions.Provide interpretation during intake interviews, family calls, orientations, and other assigned interactions; translate school communications, notices, forms, packets, flyers, and other AHCCS resources to promote accurate and accessible communications for and about the school.Provide interpretation and translation services when supporting families and students.Prepare, schedule, and conduct Information Sessions for perspective Spanish speaking families.Collaborate with appropriate staff to coordinate and document family outreach regarding missing records and attendance concerns; escalating unresolved concerns in accordance with school procedures.Collaborating with staff when needed to support timely completion of required, appropriate referrals, and consistent family communication.Maintaining accurate, confidential records of family communications, documentation, outreach attempts, outstanding requirements, and follow-up activities, identifying barriers and recommending improvements to strengthen compliance and family access to school services. Responsibilities for all positions Proctor state and local testing as assigned.Attend and/or assist with in-person requirements.Leverage available data and visualization tools to monitor progress, track key metrics, and guide decision-making.Additional duties as assigned.