Bilingual Spanish Medical Assistant (Home Visits in El Paso TX | Field Remote)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Health is seeking a compassionate, organized, and tech-savvy medical assistant to join the Jump Start Assessment (JSA) team in El Paso, TX. In this role, you will provide both clinical and administrative support while working closely with clinicians to deliver high-quality medical services. You will play a key role in supporting patient care by assisting clinicians with examinations and treatments under the direction of a Physician, PA, or Nurse Practitioner.

The medical assistant is responsible for completing all medical assistant duties with a high level of competency while also helping to manage patient flow on the floor. This role offers the opportunity to contribute beyond core responsibilities through involvement in special projects, reporting, administrative, and compliance-related tasks as needed.

Schedule: 8:00 AM - 5:00 PM Mountain Time.
Location: This is a field-based position requiring local travel and in-person interactions; it is not a fully remote role.

General Duties / Responsibilities:

• Hybrid, field-based role supporting telehealth, in-clinic care, and in-home member visits; requires flexibility to transition between remote, field, and onsite responsibilities based on operational needs.
• Conduct in-home member visits and field-based care delivery, with driving requirements varying (up to ~50% or more) based on business initiatives throughout the year. (Mileage reimbursement provided)
• Adapt to a dynamic weekly schedule, including a mix of remote support, in-clinic coverage, and field visits, with assignments determined by business needs.
• Complete all basic patient intake with demonstrated competency including but not limited to:

- Vitals (height, weight, blood pressure, pulse, respiration, temps, etc)

- Phlebotomy

- Vaccine Administration

Medical History / medication collection including Jump Start Application and EMR

- Other machines / systems trained on by supervisor and within Medical Assistant Scope

• Complete all patient check-in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.
• Support ongoing HEDIS and population health initiatives throughout the year, including outreach, screenings, and in-home or in-clinic interventions.
• Deliver excellent customer service for every member including assisting with care coordination needs such as referrals, enrollments in chronic disease management programs, etc.
• Facilitate member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician offices, network providers, or health plan services.
• Complete telephonic history and pre-visit planning as needed.
• Perform a high volume of outbound and inbound member calls daily to support scheduling, pre-visit preparation, and care coordination.
• Conduct in-home member visits including vitals collection, basic assessments, and assisting members with telehealth connectivity in their home environment.
• Provide real-time telehealth support, including guiding members through device setup, troubleshooting connectivity issues, and ensuring successful provider visit completion.
• Support multiple providers simultaneously (typically 3-4), including managing schedules, completing pre-visit chart preparation, and coordinating care needs.
• Facilitate referrals / authorizations for members between the member, Alignment, specialists, and primary care providers if applicable.
• Additional responsibilities, including participation in special initiatives and evolving care programs, may be assigned as needed.

Minimum Requirements:

Skills and Experience:

Required:

• Minimum 3 years' experience as a medical assistant preferably in a physician office including working knowledge of managed care.
• Familiar with medical terminology
• Proficient in Microsoft Office suite (Outlook, Excel, Word)
• Proficient with the following applications: FaceTime, WhatsApp, o ther video applications
• Bilingual English / Spanish

Preferred:

• Experience working with internal medicine offices
• Knowledge in Medicare and Medicaid benefits and resources preferred

Education / Licensure:

Required

• Completion of accredited medical assistant program.
• High school diploma.
• Current, valid, unrestricted driver's license and reliable transportation.
• CPR / First Aid Certification

Preferred:

• Medical assistant certification.
• LVN / LPN or other higher nursing certifications accepted as well.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $38,569.00 - $57,853.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com .