Bilingual Sr. Account Manager - English and Chinese Bilingual Sr. Account Manager - English and Chinese 4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by JD.COM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $90,000.00/yr - $120,000.00/yrAdditional compensation types Annual BonusDirect message the job poster from JD.COMLocation: Irvine or Fontana, CAJob Type: Full-TimeJD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!JD.COM is a Chinese e-commerce company headquartered in Beijing. With revenues more than US152.8 billion in 2023, JD.com is China's largest retailer by revenue, and ranks #47 on Fortune Global 500. NOTE: Only candidates who can speak English and Mandarin will be considered.Key Responsibilities:Key Account Management:Manage the full lifecycle of customers, from onboarding to retention.Develop strategic account plans to maximize client satisfaction and revenue.Build and maintain strong, long-term relationships with clients to identify and capitalize on business opportunities.Industry Expertise:Utilize expertise in the e-commerce and offline retail industries to provide tailored logistics solutions.Apply deep knowledge of US market trends and practices to meet client demands effectively.Sales and Operations:Leverage of experience in e-commerce sales models, logistics supply chain management, and cross-border operations to drive results.Collaborate with clients to design and implement customized logistics strategies that align with their business goals.Customer-Centric Approach:Identify customer needs and pain points to deliver actionable solutions promptly.Actively engage with internal teams to enhance customer experience capabilities and resolve issues efficiently.Lead and mentor a team of account managers, fostering a high-performance environment.Set team objectives, monitor progress, and ensure alignment with organizational goals.Cultural Acumen:Demonstrate a solid understanding of American culture to enhance client communication and engagement.Build rapport with clients through professional and social interactions.Communication & Reporting:Maintain clear, consistent communication with clients and internal stakeholders.Generate reports and presentations to track account performance and identify growth opportunities.Qualifications:Industry Experience:5-10 years of experience in Contract Logistics/3PL within the US market.In-depth knowledge of the e-commerce and online retail industries.Professional Experience:Proven expertise in logistics supply chain management and cross-border operations.Demonstrated success in managing and expanding customers.Management Skills:Strong leadership and team management abilities.Proficiency in identifying and fostering business opportunities with clients.Problem-Solving & Collaboration:Exceptional customer service mindset with the ability to address and resolve client issues effectively.Skilled at driving collaboration across internal teams to optimize customer experience.Fluent in English, with strong business Chinese skills.Familiarity with logistics, e-commerce, and relevant terminologies.Solid understanding of American and Chinese culture to enhance communication and client relations.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Business Development, Sales, and Customer ServiceIndustries Transportation, Logistics, Supply Chain and Storage and Warehousing and StorageReferrals increase your chances of interviewing at JD.COM by 2xGet notified about new Account Manager jobs in Irvine, CA .Irvine, CA $67,000.00-$84,000.00 1 month agoIrvine, CA $120,000.00-$140,000.00 6 days agoKey Account Manager - Non Traditional (West) Irvine, CA $100,000.00-$130,000.00 3 weeks agoIrvine, CA $75,000.00-$125,000.00 4 days agoOrange, CA $160,000.00-$305,000.00 3 weeks agoMass Account Manager, Amazon Global Logistics Irvine, CA $43,300.00-$92,600.00 4 days agoNewport Beach, CA $90,000.00-$130,000.00 1 week agoIrvine, CA $90,000.00-$120,000.00 8 months agoIrvine, CA $160,000.00-$305,000.00 3 weeks agoAccount Manager – E-commerce (Amazon & Online Marketplaces) Technical Account Manager, Google Cloud Consulting Irvine, CA $137,000.00-$200,000.00 5 days agoAccount Manager I, Business Development, Amazon Global Logistics Irvine, CA $43,300.00-$92,600.00 4 days agoOrange, CA $80,000.00-$95,000.00 1 week agoIrvine, CA $70,000.00-$70,000.00 2 weeks agoIrvine, CA $60,000.00-$200,000.00 5 days agoAccount Manager (Acentus)- Entry Level Irvne, CA Spirits Key Account Manager-New Business Corona, CA $76,800.00-$117,750.00 2 weeks agoLake Forest, CA $50,000.00-$70,000.00 4 weeks agoWe're unlocking community knowledge in a new way. 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