Bilingual Survey Interviewer (English/Spanish)

ICF is hiring flexible On-Call Bilingual REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for-apply today.

This role is fully remote and On-Call, approximately 25 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

Watch the video below for a preview of this role:

Job Preview: Survey Interviewers at ICF - ICF (wistia.com)

Job Description:

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.

• During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.

• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience.

Required Qualifications:

• High school diploma/GED.

• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama.

• Fluent in reading and writing in English and Spanish.

• Must pass a criminal background check.

• Must be 18 years of age or older.

Preferred Skills/Experience:

• 6 months previous call center, customer service or collections experience strongly preferred. 

• Previous experience collecting and recording data from the public. 

Professional Skills:

• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently. 

• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview. 

• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude. 

• Ability to be flexible in a work schedule and to work limited overtime as necessary required. 

• Clear telephone speaking voice and ability to read accurately from a script 

• Basic computer skills including keyboard skills and accurate data entry.   Ability to type 30 words per minute.

• Fluent in reading, writing, and speaking in English. 

• Must meet standard performance metrics.