About Us: ICS Corporation is a family-owned direct mail and marketing company located in West Deptford, New Jersey. Founded in 1965, ICS has spent more than 60 years helping some of the nation's largest companies elevate their marketing outreach through innovative, high-quality, and cost-effective print and mail solutions.
Summary: The Bilingual Training & Personnel Supervisor is responsible for overseeing, coordinating, and supporting all personnel within the Lettershop department during third shift. This position serves as primary contact for third-shift employees, with responsibility for new-hires, employee training, staffing coordination, production support, employee development, and ensuring that all team members understand and meet departmental expectations.
The supervisor works closely with production leadership and other shift supervisors to maintain consistent operations, develop employee skills, improve productivity, and ensure production goals, quality standards, and deadlines are achieved. Schedule: Monday - Friday, 10:00 pm - 6:00 am (weekends as needed)
Responsibilities:
1. Personnel & Employee Oversight
- Asist 3rd shift Lettershop production personnel.
- Provide direction, guidance, and support to employees throughout the shift.
- Monitor attendance, punctuality, staffing levels, and employee performance.
- Promote accountability, teamwork, communication, and a positive work environment.
- Ensure employees understand their responsibilities and production expectations.
2. New-Hire Orientation & Integration - Coordinate the introduction and integration of all new Lettershop employees.
- Ensure new hires understand departmental procedures, expectations, and safety requirements.
- Monitor new-hire progress and provide feedback.
- Follow up with new employees to ensure they are adjusting and receiving adequate support.
3. Employee Training & Development - Oversee training for all Lettershop production positions.
- Coordinate cross-training to develop a flexible and knowledgeable workforce.
- Ensure employees are properly trained before independently operating equipment or performing assigned tasks.
- Monitor training progress and maintain training documentation.
- Identify employees who need additional coaching or development.
- Work with department leads and operators to maintain consistent training standards.
4. Production Support & Coordination - Provide production support across all Lettershop areas
- Assist with staffing adjustments and employee placement based on production needs.
- Work with department supervisors and leads to address production challenges.
- Help resolve workflow issues and minimize production interruptions.
- Monitor production priorities, quality, and job completion.
- Ensure employees have the resources and support needed to meet production requirements.
5. Communication & Shift Coordination - Communicate employee, staffing, training, and production concerns to management.
- Provide shift updates and reports regarding personnel and production matters.
- Ensure important information is passed between shifts.
6. Leadership & Continuous Improvement - Lead by example and maintain a professional leadership presence.
- Identify opportunities to improve training, staffing, and production efficiency.
- Support departmental goals and company initiatives.
- Maintain a safe, organized, and productive work environment.
Qualifications: - Must be bilingual in English and Spanish, with the ability to communicate effectively in both languages, verbally and in writing.
- Previous Lettershop, mailing, printing, or production experience preferred.
- Previous supervisory or team leadership experience.
- Knowledge of Lettershop equipment and production processes.
- Strong communication and organizational skills.
- Ability to train, coach, and develop employees.
- Ability to manage multiple production and personnel priorities.
- Strong problem-solving and decision-making skills.
- Ability to work independently during overnight operations.
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