Bilingual Walk-In Clinic Assistant

Would you like to join a growing, compassionate team of people who share a vision for a brighter future? El Futuro is a leading provider of behavioral mental health treatment in North Carolina, specializing in services for Spanish-speaking individuals. Our mission is to nurture stronger familias to live out their dreams.

El Futuro is seeking a part-time, 20 hours per week, Walk-in Clinic Assistant to ensure that the Walk-in Clinic (WIC) environment is pleasant and welcoming; they assist clients with virtual appointments, maintain documentation, and provide back-stop support to the Clinic Operations team.

Starting pay is $20.00 per hour. El Futuro provides employer paid dental, vision, life, and long-term disability; 403B matching; generous PTO and paid holidays; paid family medical leave; paid parental leave; and paid time off for professional development.

This is an in-person position, working a regular schedule of 20 hours per week in the Durham office, with occasional work time in the evening and occasional work in the Siler City office.

The regular schedule is Tuesday 8:00am to 3:00pm*, Wednesday/Thursday 8:30am to 3:00pm, and two to three Fridays per month from 9:00am to 11:00am for staff meetings or special projects.

• Tuesday mornings begin with the pick-up of the weekly food donation from Panera.

ESSENTIAL FUNCTIONS

The Walk-in Clinic Assistant performs a wide range of functions including, but not limited to the following:

• Prepare coffee, snacks, and other beverages and set-up at front door; clean-up table and package snacks at end of WIC.
• Pick-up food donation from Panera Bread each Tuesday, location: 3301 Watkins Rd, Durham.
• Greet clients and visitors as they enter the clinic, answer questions, and provide guidance or directions.
• Upon arrival, collect client information using the sign-in sheet and assign each client a buzzer.
• Provide excellent customer service to clients in the waiting room.
• Assist clients to connect to Zoom when their appointment is in-person, but their Clinician is virtual.
• Complete client documentation via DocuSign.

ROI & Administrative Support

• Process Release of Information requests according to established procedures (in-person clients and through DocuSign)
• Support annual paperwork and other client documentation needs.
• Scan and upload documents into IMS as needed.
• Manage and conduct Client Satisfaction Surveys, goal of a minimum of 10 surveys per week.
• Serve as a Clinic Floater when needed
• Provide back-stop support for the Centralized Scheduler, including in-person annual paperwork and other tasks as requested.
• Answer incoming calls, as needed.

Team Collaboration & Clinic Support

• Work collaboratively with Front Desk staff, clinical teams, Centralized Scheduler, and other departments.
• Provide coverage and support to Access Coordinator, Centralized Scheduler and Front Desk functions when needed.

EDUCATION and/or EXPERIENCE

• High school diploma, GED, or equivalent experience.
• Minimum of 2 years of experience working in administrative or clinical assistance, customer service or related field.
• Experience working with the Latino community, preferred.

KNOWLEDGE, SKILLS, ABILITIES

• Required: Bilingual fluency in spoken and written Spanish and English.
• Able to communicate with clients and colleagues in a professional, warm, and sensitive matter.
• Demonstrated flexibility, creativity, and adaptability to accommodate evolving client and organizational needs.
• Ability to manage multiple tasks and priorities with attention to detail.
• Able to work independently and collaboratively as part of a multidisciplinary team.
• Proficient in Microsoft Office and electronic medical records systems.
• Alignment with El Futuro's mission to nurture stronger familias to live out their dreams.
• Alignment with El Futuro's values: Calor Humano, Trust, Resilience, Belonging, and Community.

WORK ENVIRONMENT

• In-person role in Durham office; includes attendance at team and El Futuro in-person meetings or events.
• Provide back-stop coverage to Siler City clinic.
• Work schedule includes availability to work occasional evenings and weekends.

To apply, submit a cover letter and resume.

El Futuro is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category. El Futuro is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply.