Billing & Collections Specialist
JOB SUMMARY: This position will be responsible for completing duties in all aspects of the billing and collections department, including but not limited to billing, collections, cash posting, carrier communications and customer service both internally and externally. This position will contribute and play an integral role in the success of the billing team and the business unit.
DUTIES AND RESPONSIBILITIES: - Interacts and communicates with fellow employees, carriers and customers in an accurate, courteous, and professional manner in person, by email, and by telephone.
- Must communicate & follow up effectively with sales, operations, or other relevant party regarding any billing questions, rate discrepancies, etc. Assist with updating customer master files.
- Responsible for the imagine que and indexing all images.
- Monitor Workflow Queue and the unbilled orders report daily to process all available invoicing for assigned customer accounts.
- Verify that all applicable charges have been added to an order and rates are correct.
- Verify that all order information (i.e. rates, PO #’s, Manifest #’s, etc.) meets the Customer’s billing requirements and is complete and accurate.
- Verify that all supporting documentation, receipts, rate confirmations, etc. have been scanned to the order in imaging.
- Submit and communicate with terminal locations the billing hold report for assistance with processing weekly unbilled.
- Submit invoices via website portals as required by Customers.
- Research and complete credit/rebills.
- Identify issues causing billing delays and/or errors and make recommendations for process improvement.
- EDI Error resolution.
- Work with sales force to set up new customers within the accounting system.
- Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data, including payment posting as assigned.
- Generate AR aging reports to and be accountable for reducing delinquency for assigned customer accounts.
- Facilitate swift payment of invoices due to the organization by sending invoice reminders and making collection calls to outstanding accounts. Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Perform other assigned tasks and duties necessary to support the Billing & Collections Department.
EXPERIENCE AND SKILL REQUIREMENTS: - 1-3 years of prior Billing and/or Customer Service experience.
- Transportation experience using McLeod Software is desired, but not required.
- High degree of accuracy and attention to detail.
- Must have proven ability with MS Excel, MS Word, and MS Outlook.
- Must have excellent communication and customer service skills.
- Must possess the ability to multitask and work in a fast paced environment.
BUSINESS & LEADERSHIP COMPETENCIES - Teambuilding skills and the ability to drive change.
- Strong analytical and problem solving skills.
- Strong organizational and time management skills.
- High energy, enthusiasm, and a positive attitude to the team.
- Willingness to understand and support change, as it relates to processes, structure and business modeling.
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