Billing Clerk – Full-Time, Onsite (Non-Exempt) GNCO, Inc. | Brooklyn Heights, OH Reports To: Billing Manager Benefits: Health, Dental, Vision, 401(k), Paid Time Off JOB SUMMARY The Billing Clerk is responsible for the final billing of both internal and external customers, including the high-volume submission of invoices through various online customer portals. They ensure all billing procedures are adhered to, maintain a high degree of accuracy, and resolve issues efficiently. The role also includes checking accounts receivable (AR) balances to ensure timely payments. Billing Clerks work across several departments to troubleshoot billing issues, resolve them quickly, and meet month-end quotas to achieve corporate goals. ESSENTIAL FUNCTIONS - Manages and navigates multiple customer websites and portals for submitting high-volume invoices, ensuring accuracy, timeliness, and following up on any issues as needed.
- Regularly checks accounts receivable (AR) to track outstanding invoices and ensure proper follow-up for payment.
- Works with Service Account Supervisors and Product Support Managers to ensure accurate customer billing.
- Assist the department with updating and maintaining data within Salesforce.
- Works with customers to obtain Purchase Orders for final invoicing of work orders.
- Processes a high volume of work orders from job completion to invoice, ensuring timeliness, proper documentation, and a high level of accuracy.
- Troubleshoots customer issues, providing recommendations for resolution and escalating as needed.
- Processes Preventative Maintenance work order from job completion to invoice.
- Partners with team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
- Works with various branch service departments to finalize work orders and provide consistent and accurate invoices to customers.
- Promotes excellent customer service within and outside of the company.
- Assists with the development and maintenance of process documentation, including training and developing the technical and analytical skills of less experienced team members.
- Maintains professionalism on the job at all times.
- Is reliable and punctual in reporting for work as scheduled.
- Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS EDUCATION - High School Diploma or equivalent.
EXPERIENCE - Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.
ADDITIONAL REQUIREMENTS - Proficiency in Microsoft Office Suite.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Strong project management and organizational skills.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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