Billing Coordinator, Lab (4829)

Position Summary:

The Billing Coordinator, Lab supports laboratory operations by ensuring timely, accurate, and compliant billing for diagnostic services and the Outreach department. This role processes claims, addresses billing inquiries, and works collaboratively with the Business Office, IT teams, and laboratory staff to resolve issues that may affect reimbursement or claim accuracy. The Billing Coordinator, Lab serves as a primary resource for resolving billing questions and assisting clients within the Outreach department. Maintaining organized billing workflows by verifying required information and supporting consistent revenue cycle processes. Through strong attention to detail, clear communication, and reliable follow-through, the position plays an important role in supporting the financial integrity and operational effectiveness of laboratory services.

Key Responsibilities:

• Credits or removes charges to Outreach client accounts billed incorrectly.
• Credits Pathology test with abnormal results to the appropriate ORS FIN and transfer the associated charges.
• Verifies appropriate modifiers for ABNs discrepancies.
• Respond to inquiries from patients, clients, staff, providers, internal departments, and external parties providing clear information and resolving issues promptly.
• Coordinate with the Business Office to support monthly statement processing, claim follow up, and resolution of outstanding billing items.
• Builds new Outreach client accounts to ensure proper setup with the Business Office team.
• Maintains monthly totals for ORS, Mayo send outs and Trinity Clinical study visits.
• Maintains monthly charges for Outreach clients.
• Maintains Cerner Daily charge report for Outreach department.
• Maintains the segment orders for Tioga and Mountrail County Blood Bank orders.
• Assist with training or workflow guidance for staff involved in registration, billing, and documentation processes within the outreach laboratory program.

Licenses and Certifications Required:

• None

Educational Requirements:

• None

Experience Requirements:

• Office/clerical experience required.
• Preferably accounting, billing or insurance claim processing.
• Extensive Computer experience required.

Special Skills or Training Requirements:

• None

Physical Requirements:

The Lab Billing Coordinator, Lab performs work primarily in a seated position with prolonged use of computers, keyboards, and telephones, along with occasional standing, walking, bending, and reaching. The position may require lifting or carrying office supplies, files, and materials weighing up to approximately 20 pounds. Adequate vision, hearing, communication abilities, and manual dexterity are necessary to review detailed billing information, operate office equipment, and communicate effectively with internal and external contacts.

Environmental Requirements:

Work is performed primarily in an office or laboratory administrative setting with frequent computer and telephone use, routine interruptions, and periods of increased activity associated with billing deadlines and operational demands. Occasional entry into clinical laboratory or patient care areas may involve exposure to biological materials, cleaning agents, and other healthcare-related environmental hazards. The position requires adherence to established confidentiality, workplace safety, infection prevention, and personal protective equipment protocols when applicable.