Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role:
The Billing Supervisor is responsible for overseeing the daily operations and performance of assigned billing team to ensure accurate, timely, and compliant billing processes.
Responsibilities:
The essential functions include, but are not limited to the following:
- Provide leadership, direction, and oversight for the daily operations of assigned billing personnel.
- Monitor and manage workload distribution to ensure productivity standards, service level expectations, and operational goals are achieved.
- Coach, mentor, and develop team members through performance management, training, and continuous feedback.
- Track and analyze key performance indicators (KPIs), billing backlogs, aging work orders, and portal compliance metrics; implement corrective actions as needed.
- Collaborate with Billing, Accounts Receivable, Operations, Sales, and Customer Service departments to resolve issues and improve process efficiency.
- Review and approve employee payroll, attendance records, timekeeping, and paid time off (PTO) requests in accordance with company policies.
- Identify opportunities for process improvement and support the implementation of operational best practices.
- Ensure adherence to company policies, customer requirements, and applicable regulatory standards.
- Perform other duties as assigned.
Requirements and Skills:
- Strong leadership, interpersonal, verbal, and written communication skills, with the ability to effectively engage team members and cross-functional business partners.
- Intermediate to advanced proficiency in Microsoft Office applications, including Windows, Word, Excel, and Outlook, with the ability to quickly learn and effectively navigate proprietary billing, customer service, and call management systems.
- Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
- Proven ability to coach, motivate, and develop employees while fostering a positive, accountable, and customer-focused work environment.
- Ability to exercise sound judgment, maintain confidentiality, and resolve issues in a professional and timely manner.
- Strong problem-solving skills with the ability to identify root causes, implement solutions, and drive continuous improvement initiatives.
Compensation and Benefits:
- 10 Paid Holidays
- Flexible Time Off
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program for you to learn the skills for long term career success.