Every full- or part-time food service individual is responsible for the proper and efficient operation of his or her shift, within Dairy Queen and Company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store. The term "food service individual" applies to the positions of all shifts and both full- and part-time positions.
Note: This job description is not intended to be all-inclusive. Employees may perform other duties to meet the ongoing needs of the department and/or organization. Duties within the department may also change to ensure business needs are met on an ongoing basis.
PRIMARY DUTIES AND RESPONSIBILITIES:
a. GENERAL MANAGEMENT
- Observes shift operating hours at all times, as assigned by the Store Manager
- Performs specific tasks as assigned by the Store Manager
- Assists the Store Manager in seeing that the store maintains a store inspection grade of at least 90%
- Adheres to all established food handling procedures and city, county, state, and federal regulations
- Adheres to all Company policies
- Gives all customers prompt and courteous service
- Follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
- Stays familiar with Company Pricing, menu items, and bulletins
- Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
- Operates shift within Company guidelines to achieve sales and profit
b. BOOKKEEPING
- Prepares a shift-change report at the completion of shift in accordance with Company guidelines
- Clocks in and out on the computer, and signs verifying all hours worked
- Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or shift conditions in excess of $5.00 within 24 hours
- Assures proper sale and accounting for money orders during shift
- Rings all sales as discussed in the Policy Manual
- Accurately posts store use of merchandise, voids, and bad merchandise write-offs, within established guidelines
c. PERSONNEL
- Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance
d. SECURITY
- Shares the responsibility for controlling the inventory on the shift or in the store
- Advises the Store Manager immediately if the bank deposit is not made on a daily basis
- Follows Company policy with regard to excessive cash in register, change box, and safe security, as directed by the Store Manager
- Completes shift-change report at the end of shift, as directed by the Store Manager
- Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
- Protects Company assets at all times
e. MERCHANDISING
- Keeps coolers, drink boxes, shelves, and displays fully stocked and fronted at all times
- Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
- Uses correct pricing as listed in the price book or grocery catalog for all merchandise
- Uses plus-selling techniques as directed by the Store Manager
f. MAINTENANCE
- Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager
- Checks refrigeration equipment for proper performance a minimum of twice per shift
- Cleans windows, floors, shelving, counters, and gas pumps to ensure they always remain clean
- Post signs on out-of-order equipment
- Post signs on hazardous conditions, such as wet floors
- Immediately advise the Store Manager of any maintenance problems