Position Summary
As a Bistro Attendant, you will be responsible for maintaining the highest standards of food and beverage quality and presentation in workstation as directed by the Supervisor/Manager. Prepare a variety of food options, as well as hot and cold beverages.
Essential Functions
- Demonstrate knowledge of appropriate table settings, service ware, menu offerings, pricing, and methods of preparation.
- Provide exceptional guest service by anticipating guest needs, responding promptly to requests, and making recommendations based on guest preferences and house specialties.
- Take food and beverage orders utilizing suggestive selling techniques to enhance the guest experience and increase sales.
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with established service standards.
- Serve food and beverage items in a friendly, enthusiastic, professional, and timely manner.
- Accurately enter guest orders into the point-of-sale (POS) system, process payments, and adhere to all cash handling, payment, and credit card procedures.
- Open and serve wine, champagne, and other beverages according to service standards.
- Retrieve food orders from the kitchen and ensure prompt delivery to guests.
- Complete opening duties, including inspecting bar stock, supplies, equipment, and inventory to ensure readiness for service.
- Requisition and transport necessary supplies from storage areas to service locations as needed.
- Set up bars, workstations, condiments, garnishes, juices, beverages, and service areas in accordance with company standards.
- Prepare fresh fruit garnishes and maintain presentation standards throughout the shift.
- Ensure adequate supplies of flatware, glassware, chinaware, and other service items are available at all times.
- Monitor, clean, sanitize, and maintain assigned workstations, service areas, seating areas, utensils, equipment, and bar facilities.
- Remove soiled dishes, glassware, and wares promptly and maintain cleanliness throughout service periods.
- Check and document temperatures of refrigerators, freezers, and heating equipment to ensure proper operation and food safety compliance.
- Maintain cleanliness, sanitation, and organization of all assigned stations and public-facing areas.
- Guide and support the activities of bar backs and other support staff to ensure efficient operations and exceptional guest service.
- Collect and report tips at the end of each shift in accordance with company procedures.
- Complete all closing duties, cleaning tasks, and required reports before the end of the shift.
- Maintain all required certifications, including Responsible Beverage Service (RBS) and Food Safety certifications, where applicable.
- Adhere to all hotel policies, standard operating procedures, 4 Keys service standards, and brand expectations.
- Follow all safety, sanitation, and security procedures to maintain a safe environment for guests and team members.
- Work collaboratively with coworkers and other departments to support operational excellence and guest satisfaction.
- Maintain dependable attendance, punctuality, and reliability.
- Continuously strive to improve service quality, operational efficiency, and guest satisfaction.
- Perform other duties and responsibilities as assigned by management.
Skills and Abilities
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must participate in all required meetings and training.
- Prepare and serve coffee and tea drinks that meet quality standards.
- Properly handle and maintain all equipment.
- Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Serve customers quickly and efficiently.
- Must be able to work in a fast-paced environment and able to multitask.
- Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
- Observe relevant health and safety standards.
- Ensure that the opening/closing duties are complete as per protocol.
- Have a thorough knowledge of all the retail items.
- Abide by all policies and safety rules.
- Perform other duties as requested by management.
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Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year experience in a similar role
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements & Working Conditions:
The minimum physical requirements for this position include but are not limited to:
- Flexible and long hours sometimes required
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
- Ability to stand and walk for extended periods of time
- Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:
careers@peregrinehg.com
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.