Black Bear Pass Concierge

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to beA BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass 
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Concierge delivers personalized, attentive hospitality to Black Bear Passholders and their guests, helping create a welcoming and elevated experience in the Edelweiss Room, Stratton's exclusive Black Bear Passholder lounge. This position builds relationships with passholders, anticipates service needs, assists with resort-related requests, and collaborates with other departments to ensure a seamless experience. This is a part-time seasonal role with a starting wage of $22.00/hour.  

Recruitment for this role will be ongoing through December. 

ESSENTIAL DUTIES

• Welcome members and guests with a warm, professional, and personalized approach 

• Verify passholder eligibility, manage lounge access, and communicate access privileges and policies professionally and respectfully 

• Assist with ski-related arrangements, including lessons, rentals, lift access, guides, transportation, and other mountain activities. 

• Assist passholders with inquiries and requests related to resort amenities, mountain activities, dining, events, and other available services 

• Communicate effectively with departments throughout the club to ensure member requests are completed accurately and efficiently 

• Support the planning, coordination, and execution of passholder events, special occasions, and activities associated with the Edelweiss Room 

• Respond promptly and professionally to phone calls, emails, and in-person inquiries 

• Resolve member concerns with discretion, professionalism, and a service-oriented mindset 

• Collaborate with F&B team members and leadership to communicate service needs and support consistent guest experiences 

• Additional duties as assigned  

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• 2+ years of experience in customer service, preferred 

• Previous front desk experience, preferred 

• Enjoys building relationships 

• Detail-oriented 

• Understands the importance of privacy and confidentiality in a private club environment 

• Communicates effectively 

PHYSICAL DEMANDS AND WORKING CONDITIONS

Must be available to work weekends, holidays, and peak ski-season periods as needed. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.   

An Equal Opportunity Employer