Body Shop Advisor

French Ellison Truck Center, located in Corpus Christi, TX, is currently seeking a talented individual for a Body Shop Advisor position. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group.

Primary Duties:

• Create a positive initial contact with body shop customers
• Ensure that all body shop phone calls are handled professionally and expediently
• Work closely with shop foreman to schedule repairs
• Perform additional duties as required by the Body Shop Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
• Send professional Estimates to include parts and labor to customers

Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned