Body Shop Receptionist

We are seeking a Body Shop Receptionist with excellent customer service skills and a winning attitude. This individual will be the first point of contact for our collision center, greeting customers, answering calls, scheduling estimates, and keeping customers informed on the status of their repairs. This position may also be asked to assist with cashiering for other departments, such as Parts and Service, as needed. Basic accounting skills and knowledge of routine accounting functions in accounts receivable are a plus.

At Gerry Lane Chevrolet, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don’t know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What We Offer:

• Competitive Compensation
• Flexible Schedules
• 401K With Company Match
• Vision / Dental / Health Insurance
• Bonus Incentives
• Paid Training
• Great Culture
• Promote From Within!

Responsibilities

Body Shop Reception

• Greet walk-in customers in a friendly, professional manner and check them in for estimates, drop-offs, and vehicle pickups
• Answer body shop phone lines, determine the nature of the caller’s business, and direct calls to the appropriate estimator or manager
• Schedule estimate appointments and repair drop-offs
• Provide customers with timely updates on the status of their repairs
• Coordinate with insurance companies, adjusters, and rental car providers as needed
• Open and maintain repair order files and keep customer and insurance documentation organized
• Handle customer concerns diplomatically and refer them to the appropriate individual for resolution

Cashiering (as needed)

• Assist with cashiering for other departments, such as Parts and Service, when needed
• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers

General

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Previous customer service, receptionist, or cashier experience preferred
• Body shop, collision, or automotive dealership experience is a plus
• Experience with Microsoft Office suite is a plus
• Strong organizational and multitasking skills
• Comfortable handling cash and processing payments accurately
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers’ interests, needs and requests to management and staff
• Professional personal appearance
• Clean driving record