Back of House (BOH) Director-in-Training

Chick-fil-A | Leadership Position

45 Hours per week

Position Overview

The Back of House Director is responsible for leading kitchen operations with confidence, consistency, and accountability while creating a positive, respectful, and supportive team environment.

This individual must have a strong leadership presence, communicate clear expectations, consistently uphold restaurant standards, and ensure the team remains productive and focused throughout every shift.

We are seeking strong leaders for both opening and closing operations. While individual Directors may have a primary focus on opening or closing shifts, all Directors are expected to maintain open availability from 5:30 a.m. to midnight to support the restaurant wherever business needs arise.

The ideal candidate understands that strong leadership requires both accountability and care. They must be comfortable addressing performance concerns, enforcing policies, and having difficult conversations while treating every team member with kindness, dignity, and respect.

First 30 Days – Training & Evaluation

All BOH Director candidates will begin their first 30 days working and training as a Team Member to gain a thorough understanding of our kitchen operations, procedures, and expectations.

During this period, they will learn each BOH position, demonstrate their work ethic, adaptability, teamwork, and leadership potential, and become familiar with Chick-fil-A's operational standards.

The first 30 days will serve as a mutual evaluation period, allowing both the candidate and our leadership team to determine whether the position and restaurant are the right fit. Progression into Director responsibilities will be based on demonstrated performance, leadership potential, and alignment with our expectations.

Key Responsibilities

Leadership & Accountability

• Lead the BOH team with confidence, professionalism, kindness, and respect.
• Establish clear expectations and consistently hold team members and leaders accountable.
• Enforce restaurant policies and standards fairly and consistently.
• Address performance concerns and behaviors promptly, directly, and respectfully.
• Deliver constructive feedback with a balance of firmness, encouragement, and care.
• Have difficult conversations with team members to encourage growth and improvement.
• Recognize strong performance, celebrate successes, and encourage continuous improvement.
• Develop Shift Leaders and Assistant Directors who model the same leadership standards.

Productivity & Speed of Service

• Create a sense of urgency while maintaining a positive and supportive work environment.
• Keep team members focused, engaged, and productive throughout their shifts.
• Drive speed-of-service goals without compromising food safety or quality.
• Identify and resolve operational bottlenecks and inefficiencies.
• Ensure proper positioning, deployment, and execution during all business periods.
• Monitor labor productivity and adjust staffing based on operational needs.

Food Safety & Food Quality

• Maintain strict compliance with Chick-fil-A food safety standards.
• Ensure proper food handling, cooking temperatures, holding times, sanitation, and cleanliness.
• Conduct routine inspections and immediately correct food safety concerns.
• Hold team members accountable for food quality, accuracy, and presentation.
• Maintain a kitchen that is consistently prepared for food safety inspections.

Operational Excellence

• Maintain a clean, organized, stocked, and operationally prepared kitchen.
• Oversee opening, closing, cleaning, and equipment maintenance procedures.
• Monitor food waste, inventory management, and product usage.
• Ensure consistent execution of restaurant systems and operational standards.
• Take ownership of BOH results and drive measurable improvements.

Leadership Expectations

We are seeking a leader who understands that accountability and kindness are not opposites—they are both essential to effective leadership.

The BOH Director must be confident enough to correct behaviors, address challenges, and enforce expectations, while remaining approachable, compassionate, and respectful.

This leader should build trust through consistency, lead by example, recognize individual contributions, and create an environment where team members feel supported while understanding that high standards are expected.

Our goal is to develop a high-performing Back of House team where people feel valued, expectations are clear, accountability is consistent, and operational excellence is achieved through strong, caring leadership.

Working at a Chick-fil-A® Chicopee/ West Springfield is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by independent, franchised Operator Robert Hewes, who invests in the future of their Team Members and gives back to their community.
Growing Servant Leaders 24/6 LLC proudly operates both Chick-fil-A Chicopee & Chick-fil-A West Springfield

Salary

$20.00 - $22.00 per hour

Benefits

401(k), Employee discount, Paid training, Other

Job Type

Full time

Schedule

Night shift, Overtime, Day shift