Bookstore Operations Assistant

Client: Fortune 500

Title: Bookstore Operations Assistant

Location: Wellesley Hills, MA

Duration: 03 Months (Extension Possible)

Pay Rate: $29.30/hr on W2

• Support daily operations of the bookstore.
• Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction.
• Receive, unpack, and stock textbooks, receive shipments in the system.
• Assist students with ordering textbooks, accessing digital bookshelf, redeeming access codes.
• Coordinate textbook distribution, returns and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
• Liaison with online book distributor and publishers as needed to troubleshoot orders and access codes.
• Address, resolve or escalate student, faculty, and staff concerns.
• Maintain bookstore order and organization.
• Perform basic administrative tasks.
• Work independently and collaboratively in a fast-paced higher education environment.