Bookstore Operations Manager

Bookstore Operations Manager

Salary

$69,936.00 - $87,480.00 Annually

Location

Southern Wake Campus

Job Type

Full-time, Annual

Job Number

07334

• DIVISION*

Business Services

• DEPARTMENT*

Business Services General

Opening Date

08/21/2026

Closing Date

Continuous

FLSA

Exempt

• Description
• Benefits
• Questions

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Position Description

Pay Grade Manager 5

Oversees bookstore service provider's overall plans and operations to facilitate the best customer service experience and optimal contract performance for students, faculty and staff.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Contract manager for the bookstore services awarded service provider ensuring optimal performance of contract terms and achievement of bookstore related strategic college goals
• Responsible for overall operational management, communications and continuous improvement to build the infrastructure of the Eagle Advantage program and collaborating with operations and academic departments to ensure overall efficiencies
• Collaborate with bookstore service provider to support customer service inquiries and provide solutions for student and faculty course materials needs
• Coordinates the presentation and adoption of course materials resources to faculty that drive affordability and modern learning using digital and open education courseware made available by publishers and bookstore service providers
• Prepares, audit and monitor reports that analyzes data from student acquisitions, course material correlations, point of sale reports, faculty book adoptions, opt out rates, course materials utilization, commission revenue, provider profit margins and other relevant performance metrics
• Establish and lead a Campus Stores Quality Assurance Committee to serve as a mechanism to ensure effective communication between the service provider, students, faculty and staff providing customer feedback and suggestions for Campus Stores improvement and additional services
• Conduct service provider contract performance review meetings shall be annually unless more frequent meetings are requested by either party to this Agreement. The results of this review will be used to augment service and to develop solutions for improvement
• Complete a comprehensive assessment "Scorecard" of Campus Store Services, personnel performance, product selection, Campus Store environment, and corporate support. The results of the performance review and scorecard shall be used to augment service and to develop solutions for improvement

Directs College wide student engagement and marketing efforts to support early student acquisition of course materials to support classroom success; support marketing and licensed brand engagement for general merchandise and apparel

Provide project management oversight to onboard and transition awarded service providers through the coordination of cross-functional stakeholders to meet deadlines, deliverables and required outcomes

Ensure College and service provider compliance with local, state and federal regulations including FERPA and Higher Education Opportunity Act

Qualifications

Knowledge, Skills, and Abilities

Strong organizational skills and superior attention to detail required

Communication, entrepreneurial and leadership skills and an ability to develop innovative solutions

Knowledge of Microsoft Office

Ability to effectively analyze data and utilize reporting and other database software

Ability to communicate orally in writing in a clear and concise manner

Ability to establish and maintain effective working relationships

Qualifications

Associates Degree in Business Administration, Marketing, or a related field

Five or more years of experience in college bookstore operations, retail environment, equitable access programs, publishing, or education

Preferences

Bachelor's degree in Business

#IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

01

Please describe your experience working in a college bookstore, retail environment, publishing, or educational setting.

02

Which aspects of your previous roles are most relevant to this position?

03

Describe your experience with inventory management, merchandising, or product ordering.

04

Describe your experience working with publishers, faculty, academic departments, or educational institutions.

Required Question

Employer Wake Technical Community College

Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603

Phone 9198665934

Website https://www.waketech.edu/